How to cancel subscription?
Hello @hhaykk, Thank you for getting back to us, and I'm sorry to hear about your experience. Please note that with a Remote Access license, phone support is not included. In this case, you can request a cancellation via a support ticket. Since you mentioned that the page did not load correctly, I tested the process on my side. You can submit a ticket this way:
If the account is not linked to a valid TeamViewer license, you'll be automatically redirected to the TeamViewer Community instead. So it's important to make sure you are logged in with the licensed TeamViewer account.
You can find additional ways to submit a ticket in our Knowledge Base article:
Submit a ticket
As soon as you create a support ticket, please send me the ticket ID via private message. This allows me to check whether your request was received successfully and forwarded to the correct team. Best, Nadin
Last year I also tried to cancel my subscription, but the process was so complicated and unclear that I couldn’t find a way to do it. Today I have spent several hours trying again, and I still cannot cancel it, as the process seems intentionally difficult for customers.
Additionally, this is already the fourth year that payments have been taken from my account, even though the software was used once or not at all—I don’t even clearly remember, as any attempt to use it was only back in 2023.
Therefore, I kindly ask you to provide a working link where I can submit a cancellation request directly.
This is what the page looks like when I try to submit a request to cancel my subscription.
Hello @Nadin_W
Thank you for your response — I appreciate that you replied.
I have already opened the page you sent. However, I still do not see any clear way to cancel the subscription — there is no active link, no direct option, and no email address where I can submit a cancellation request.
Additionally, the page states that cancellation can be done by calling a phone number. I tried this option. The first time I called, I was told by the person who answered that they were from the sales department and could not help me. The second time I reached a department that should handle cancellations, I was informed that my subscription plan does not allow cancellation by phone.
This is frankly absurd and feels like a joke.
In this situation, I consider this to be an unfair practice and a deliberate obstacle preventing users from cancelling their subscription.
Please provide a clear and direct way to terminate the subscription immediately.
Best regards,@hhaykk
I cannot find a clear way to cancel my subscription. There is no possibility to do it by phone, and there is no email address provided to submit a cancellation request.
Therefore, I am writing here to formally state that we are cancelling this software subscription for [removed per CommunityGuidelines] . We have not used it for the past 2–3 years, yet the fees are still being charged.
We do not consent to these charges and do not wish to continue the subscription for another year.
Hello @hhaykk, Thanks for your question about the steps to cancel your TeamViewer subscription.
You can find all information about how to cancel your subscription in our Knowledge Base article:
https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/#:~:text=How%20and%20until%20when%20can%20I%20cancel%20my%20subscription%3F If you need any further guidance, feel free to let us know. We're here to help! Best, Nadin
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