Leave Company or delete Account and recreate not available

jd_g

Hey there,

my admin changed the company with our licenses (left and joined another one). He left me in the old company with my account. I can't join the new company but also can't left the old one as a normal user in there. I don't have a license currently (which i normaly have), so i can't create a support ticket. I now wanted to delete my account and recreate it but this is also not possible. There is no delete button where the Knowledge Base says is. What can i do?

Chisa_R

Hi @jd_g,

Welcome to the TeamViewer Community!
Thank you for your question about account handling.

From what you’ve described, this is something our support team can assist with, so let’s look at how you can raise a ticket for this situation.

First, is the former admin of the company you currently belong to still holding a valid TeamViewer license and able to submit a support ticket? If so, that would be the simplest solution.

If that’s not possible, could you please send us a direct message with the license information you previously had so we can look into this further?

We hope to hear from you soon.😉
Best,

Chisa