nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Is a specific license required for Ticket Integration \ Service Desk?

Marco La Rocca

This article

Service Desk

seems to imply that this feature should be included with the "Premium" license of TV, but when I try to enable it, it says "Error while trying to change ticket integration status."

But it doesn't really tell me why I can't enable it.

Do I need a specific license for this?

Find more posts tagged with

Accepted answers

All comments

Chisa R

Hi @Supporto ICT Harpaceas,

Thank you for the update!
We’re glad to hear that our suggestion helped resolve the issue.

Please feel free to visit our community again if you have any questions. 😊

Best,

Chisa

Supporto ICT Harpaceas

Thank you, this worked. I assumed that the company administrator would have all the permissions already enabled by default, but that wasn't the case for some reason. After enabling the required permissions I was able to toggle the Service Desk feature on.

Chisa R

Hi @Marco La Rocca and @Supporto ICT Harpaceas,

To enable the “Enable ticket integration” toggle, the user must be assigned a role that includes the required permissions.

Please navigate to Admin Settings > Roles > Create new role, then assign the role "manage basic configuration".
After creating the role, assign it to the appropriate user or user groups so they have permission to configure this setting.

If you need more personalized guidance during this process, our support team will be happy to assist you.

Best,

Chisa

Supporto ICT Harpaceas

Those are the steps I followed and that's where I get the error.

I am the company's admin.

And yes I tried on different browsers, clearing cookies, etc, before asking here.

Chisa R

Hi @Marco La Rocca,
Thank you for the additional information.
Just to confirm, are these the steps you followed, and did you receive the error when trying to toggle the switch in step 3 below?

If so, are you the admin of your company’s license? If not, the issue may be due to missing administrative permissions, which would prevent you from enabling the toggle. In that case, please contact your company’s admin.
If you are one of the admins, please let us know.

Best,

Chisa

Marco La Rocca

I followed the steps in the article.

Admin Settings —> Service Desk —> Enable Ticket Integration

Like I said, it doesn't toggle on and gives me that error.

Chisa R

Hi @Marco La Rocca,

Welcome to the TeamViewer Community!

Thank you for your question. To assist you accurately, could you please share more details about what you were trying to do and the exact steps you took before this error appeared? (It would be very helpful if you could mention which buttons you clicked, etc. 😉)

We look forward to hearing from you soon.

Best,
Chisa

New feature spotlight

Learn more about the latest feature we’ve released.

Learn more

Tip of the month

Discover quick, practical tips to get more out of TeamViewer each month.

Learn more