The new interface is horrid, initially I accepted the little popup that offered me to try it but now I want to switch back and can't find such an option.
Hi everyone,
Thank you all for all the feedback provided about the new interface of TeamViewer Remote.
We're sorry to hear you're having trouble with it. Therefore, I would like to provide some information that may help you:
With the release of TeamViewer Remote, TeamViewer's best practices for using TeamViewer have been emphasized to ensure even more security for our users.
At the moment, to be able to access TeamViewer Options on the TeamViewer Remote interface, our users are required to log in with their TeamViewer accounts.
Please know that it's possible to switch back to the TeamViewer Classic interface by clicking the button New version on the top right of TeamViewer Remote. If you don't see the button, please follow the steps below:
I hope this can help! 🍀
Please let us know if we can help any further. 🙋♀️
Best, Carol
Hello,
Thanks for the response,
But maybe people are displeased at the enforced (and misguided) decisions of Teamviewer development.
The old UI was excellent for MSP's (you know those that pay the outrageous fee) to be able to see machines online, in a small and very uncluttered space.
The new UI is clunky, cluttered, all these options which I NEVER use on the right side.
It now gets in the way on dual screens when I may be working on multiple machines and watching for a machine I have been working on to restart.
The inability to remove or resize the LHS Junk or the RHS unnecessary items is a pain.
If you really dont want paying customers, then let us know and we can go something else.
But if you have so many people complaining about the new interface (and there are lots on many forums) then why disrespect the paying customers enforce unwanted change???
I don't necessarily dislike the new interface. I can get used to that. But this morning I cam in and the stand-alone list of remote computers is gone. I know there is a list buried in the main window, but I really needed the separate list window. What happened to it? Why on earth did they take that away? I depended on that window to tell me when a computer was on/off.
Is there a way to get it back?
Thanks.
So with the decision to 'sunset' the usable and workable interface, how about also 'sunset' on the outragious charges for turning the product to **bleep**!
I tried it and I agree, its' awe full bad. Can't get used to it and no I don't like it and I hate it if you assume something for me. I can decide on my own and the verdict:
BAD, BAD , BAD
And from a previous update:
"But maybe people are displeased at the enforced (and misguided) decisions of Teamviewer development. The old UI was excellent for MSP's (you know those that pay the outrageous fee) to be able to see machines online, in a small and very uncluttered space. The new UI is clunky, cluttered, "
I am another of the regular PAID users that HATE the new interface. My first thought was , "oh, look, Microsoft must have bought Teamviewer" -- because Microsoft also loves to change layouts and functions for no usable or valid reason.
And before someone replies with "oh, just give it a try" -- save your comment. Because of misguided changes at Teamviewer, I have no choice but to try; there is no way to go back.
This is just one of MANY threads talking about how much the new layout **bleep**. And based on the lack of action, nothing will be done.
"What team evaluated this update and what operational requirement was being met by choosing to remove basic functionality in order to (seemingly) bulk up registered user stats."
Completely agree. TV has become another company that lets its design engineers do "something" to keep busy without looking at the end game. Perhaps someone at TV should read the book "Working backwards" and consider whether these "pretty" changes really perform a valid and valuable function for the paying end user.
"P.S. For the last 10 years I was never annoyed so much that I wanted to post on the forum, today, after seeing this UI, I am seriously annoyed."
Today is my first post also. For the same reason.
I am still looking for settings I need and functions that are necessary to my use.
"Absolutely terrible decision. just to go with a "modern look and feel" you gave up functionality and usability. meeting tab is gone, device groups are missing, unattended access wiped out and needs to be reconfigured."
Yeah, a hundred other people have said it better than I.
"This is insane. What team of morons approved this change?"
Hi Gav
I see this has really upset you.
I don't think they did it on purpose. I think they just made a change which they didn't think would annoy the users as much as it has.
I know TeamViewer is busy with a User Focus Program at the moment, and I have no doubt that issues such as this one will be ironed out very shortly.
Keep the faith, its great software and will only improve from here on out!
(Back me up Dev's! :-) )
For all those who are in pain, here a screenshot of how I work now. This made my life easier.
The Quick-Connect is really helpful, so I don't need to switch tabs. I always have the same window open. It does not close after connecting, which is perfect. Also I can search and have all the computers visible like before.
Granted, the space on the right side does not any good, and I would be happier if this space would not occupie screen space. Having an option to enable right click and get rid of that unused space would be great, but for now, this will do. Other things like chat and changing the color of darkmode bars (title and scrollbar) are things which TV should have a look at.
What do you think?
The option to use the old interface was still included with Version 14.3.4730.
We just noticed today on one of our Workshop PC's that you cannot revert back to the old GUI if you run the update. (That PC is now on version 14.4.2669)
If you want, send me a link to a cloud drive, or I will share the installation file I have on OneDrive and you will be able to revert back / disable the new GUI.
Edit: Here is the link to the installation as mentioned:
[removed per community guidelines - Do not post third-party download links]
Have the same issue. In version 14.4.2669 there is no option to switch to old view. The new interface is terrible. how to change it to an old view? Thanks.
This morning, my teamviewer was automatically updated to 14.4.2669 and the user interface was **bleep** and now looks like the "new" user interface that is supposed to "improve user experience".
Unfortunatel, there is no the option to revert back to a decent user interface anymore.
Can we still download an older version of TV14 somewhere?
Hi there,
Thank you very much for your feedback regarding the new user interface.We are aware that the window takes up too much space for some use cases and we will approach that subject.Please stay tuned and we will inform you as soon as there are any news about it.
Wish you all a great start into the new week and all the best,Christian Senior Manager, Product Management
At the pleasure of Teamviewer, all of their PAYING customers get to lose money as we try to learn the new UI, as well as teach our customers how to use the new interface. All of this relates to lost revenue! Did Teamviewer ask their PAYING customers our opinion on the new interface? NO!
I tired the new interface for a couple weeks and the experience was awful. I get needing to support advanced security methods, but literally everything I performed in the software was changed and moved somewhere else, and the learning curve was too steep when we need to provide quick and simple remote assistance to the end users. I echo the same sentiment as many of the others here, if the classic UI is to be sunsetted, I will no longer be a paying commercial user of TeamViewer. The whole point of paying for and using TeamViewer from the get-go (I have had a business license for it since version 7) was the ease of use for the end users, and this new version and UI is a tedious non user-friendly disaster.
Yay, now back to the old interface. Now I can do my job again. Thanks.
We want the old interface back. What doesn't Teamviewer get about that?
Dang, how did I miss that, weird.
But thanks!
I'm on the User Focus Group and this was not put in front of me!
OMG!! what an ABOMINATION of a makeover!
It's blatantly obvious thaty the people doing the design and coding do not use TeamViewer on a daily basis for it's actual job.
Basic features like changing the device group are not there!
Remove this dross from the code and have a SERIOUS word with everyone involved.
NOT IMPRESSED
P.S. Where do I send my invoice for all of my time I've wasted trying to use this rubbish?
We will now be looking for other alternative providers. With no warning, my one helper activated the new upgrade on her computer, thus forcing me as the owner of the account no choice but to upgrade to try to get connected, which we had working perfectly.
Now 10 plus hours later trying to remotely connect to computers that were originally set up for unattended remote access, and the one business is over an hour away, with no computer savvy person on the other end to try to help get things working we are about ready to simply give up on what WAS a terrific product.
All setting were not migrated as is, or was, and everything needs to be set up all over again, and we still have not even beeen able to connect remotely unattended with our main office computer. It would have been different if once converted, that everything that was working, still worked after the update.
No warning, and now lost time and profits. We only had a few remote connections set up, but we feel the pain for those who had many. Getting ready for a weeks vacation in Aruba, and now no way for my worker to connect prior to us leaving so she can do her work. Such a poor way to to do an upgrade to not have what was working connections remain working after an update. Vacation was supposed to be a stress reliever, and now it's nothing but a stressful time away noing nothing can get done remotely while we're away.
Going to now look to see when our renewal is, and look for alternatives. A good simple product that just worked, and now its just a mess in our opinion like many others feel.
So sad we just decided to try this product in the past year. What a waste of money now for the rest of the current subscription. Trying to figure this out is extremely complicated with the new improved user interface. It's like it went the wrong direction, it's now much harder.
Done with my rant now, but feel the pain of other heavy users. So sad for a once terrific product.
Same here, yuk!!
I tried the new interface for about 2 weeks. It is horrible, slow, unreliable and difficult to use. I have gone back to the old UI and much happier again. If Teamviewer sunset this then I will be sunsetting Teamviewer
This change is not only unbelievably bad but ridiculously executed for a company with so many users. This is going to cost Teamviewer's clients SO much time in lost productivity.
I too had to install **Third Party Product** on a clients computer just to figure out what the heck is going on and why my client can't see an ID and password.
I will not be renewing my contract if this does not improve. Holy bananas I don't have any clean words left to use so I'll stop here.
Shame on you, Teamviewer. 👎️
To Teamviewer:
I'm glad enough people are complaining, so that the issue can't be ignored. However, I was invited to join the preview peogram, but declined when upon signing up I was asked to surrender my computer to the system. I would gladly comment on a new design, but I won't allow all manner of spyware on my computer. The process seemed a little too intrusive. If you can just ask us to look, but not be joined to the Borg, I'm ok with that.
Salisbury.
@Natascha
I shouldn't have to work around a new interface. The only reason I can see for this is to make it tablet/phone friendly. I guess folks use it that way but I have enough trouble seeing someone else's full screen (on my 27" 1920x1080 screen), can't imagine it on a 6" phone or even a 10" tablet. Guess they're taking a lesson from Google who seems to be doing the same thing. (And I'm just one straw more to the camel's back to skipping the gmail interface and just use Thunderbird with IMAP to do my emailing. And this after prosyletizing web based email for 10 years now.
Sorry, too late. I only used Teamviewer to help my friends and family with their computers since I retired. Also to check on the several computers I have here at home (W7, 8.1, 10, sometimes a test machine as well) in another room. No charge so used the free version. However, the program suddenly decided I was using it commercially (NOT), with no reasoning behind it or whom to contact regarding it. I even was going to bite the bullet and pay the $1,700(?) for the basic license just to not have this keep cropping up. But then found out they've gone to a subscription based fee and I decided to find an alternative. I did and am very happy with it (also free for noncommercial use) so am very glad I didn't fork over any money to get this new UI that I dislike for all the reasons posted as well as others posting and repeating. So you not only lost the $1,700 for the license from before but a person who told many folks, including former co-workers and other admins (from email lists, etc.) to find something other than TV for remote control.
I'd like to see the stats on those "9 of 10 people like new UI", as we all know, there are lies, **bleep** lies and statistics. Details on how many people were polled, what their rough demographics were both age as well as JOBs/how they used Teamviewer.
I'd also like to see an explanation of what/why this new interface was implemented, just snippets of the complaints/suggestions/??? that had this come about. Not likely but this lack of communication from TV is typical of larger corporations as they like to hide why they do things, and protect the person who made the decision' **bleep** from recrimination.
At least Coke relented and went back to classic after all the complaints...
This is exactly what I am now doing as well.
I agree with you that "it works", but its' not ideal.
To right click on the saved users was also very convenient, and you don't realise how convenient, until you can't do it anymore.
I am going to see if the dark mode also works for me though :-)
This interface is awful !!! I just want my list of PCs in groups like I had them. Now I'm being forced to Managed Company PCs. Only thing good I found about it was that you PC could be in more than one group at a time .
Not using insider build, no option to uncheck use new interface. See screenshot.
What am I missing?
Hi @FakeName ,
Thanks for your feedback!
By the description you provided, it sounds like your main goal is to have unattended access to connect to the remote device.
If the remote device will only receive connections, TeamViewer Host is the best option for you to install on the partner side.
You can install TeamViewer Host remotely via QuickSupport, and quickly grant unattended access by selecting Manage this Device.
Let us know if you have further questions or concerns.
