Hi,
I’m posting here because I can no longer access support after my account was suspended, and I’m hoping someone from TeamViewer can review this properly.
Timeline:
- November: I purchased a discounted Black Friday subscription.
- March: I contacted support because the license was not active.
- I ONLY asked for help activating the license I had already paid for.
What happened next:
- Support told me I would receive a new activation link.
- Instead, my original subscription was cancelled.
- A completely new subscription at full price was created.
- I was then invoiced for this new subscription.
Important:
- I never agreed to cancel my original purchase.
- I never agreed to any new subscription or full-price contract.
- There was no acceptance step from my side.
Current situation:
- I have now received a final payment notice.
- My account has been suspended.
- I cannot open a support ticket anymore.
From my perspective, this looks like a support/system error where a new contract was created without my consent.
I have already formally disputed the invoice and requested proof of my acceptance of this new subscription.
I would appreciate if someone from TeamViewer could:
- Review this case internally
- Provide proof of consent (if it exists)
- Or correct the mistake and cancel the invoice
I’m happy to provide all documentation if needed.
Thanks in advance.
