Hi TeamViewer Support,
I recently purchased a license, but I am unable to activate or use it. My account still appears to be blocked or limited, and I am experiencing interruptions during sessions.
Contact them by email
Thank you
Hi @Sukanya Jeewaratnam , Thanks for the additional details provided.
To troubleshoot this issue, you will need to contact our support teams directly. Because the license is not activated, the system won't let you open a ticket, so you will need to call support. Your subscription plan may not include phone support, but all customers can get help with license activation.
If you have any trouble reaching out to support, private message me for further help. Best, Carol
Hi!
I've followed the License activation guides but haven't got the mail "Your TeamViewer License Activation", no activation link was received!! So I can't activate the team remote access license. I've tried to call support, but I cannot get help when I only have team remote access license.
My email to contact me: [removed per Community Guidelines]
I'll insert a picture of the email I've received.
Hi @Jesusa Danga, RPh and @Sukanya Jeewaratnam, Welcome to the TeamViewer Community!
Since both of your posts were related to license activation, we’ve merged them into a single thread.
Please select the appropriate category based on your license type and follow the step‑by‑step activation instructions here:
License Activation Guides - Overview If the steps in the articles don't resolve the issue, you’re welcome to contact our support team as well to get a direct support. If you have any further questions, feel free to ask us here too!
Best,
Chisa
I've purchased TeamViewer Remote Access and have got an order confirmation and a payment confirmation in the mail. But I can't activate the licensing. I have tried to confirm the account but it still shows that i have a free acoount. How do I continue now?
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