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on the profile it is active but on the program no

Mauro Selva

Hi TeamViewer Support, I purchased a license today, but I can't activate or use it. My account still seems blocked or limited and I'm experiencing interruptions during sessions.

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Accepted answers

Ying_Q

Hi @Mauro Selva,

Thank you for visiting the Community for help!

Regarding the license activation issue, we strongly recommend that you contact the TeamViewer Support Team for a closer look at your license status.

We appreciate your understanding and hope the license is working as expected soon.

Best,

Ying_Q

All comments

Ying_Q

That is exciting news! Thank you so much for sharing the update, and I'm glad to know that TeamViewer is working as expected now!

Welcome back to the forum anytime to leave a comment about your TeamViewer journey! 😊

Best,

Ying_Q

Mauro Selva

Good morning, they contacted me at 9.45am today and everything is resolved. Thanks to all of you on the support team

Ying_Q

Hi @Mauro Selva,

Thank you for visiting the Community for help!

Regarding the license activation issue, we strongly recommend that you contact the TeamViewer Support Team for a closer look at your license status.

We appreciate your understanding and hope the license is working as expected soon.

Best,

Ying_Q

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