License Activation Issue

tcmujeeb

Dear TeamViewer Support Team,

I recently purchased a TeamViewer license for personal use, but I am unable to activate it on my account.

My account may have been previously identified as being used in a company or business environment because I tested TeamViewer for company purposes in the past. However, this account is now my personal account, and I purchased the license for my own use.

I kindly request that you review my account status and assist with activating the license. If there is any restriction or classification on the account that is preventing activation, please let me know how it can be corrected.

If the license cannot be activated, I would appreciate information regarding a refund of the purchase.

Thank you for your assistance. I look forward to your response and a resolution to this issue.

Kind regards,

.Carol.fg.

Hi @tcmujeeb ,
Welcome to our Community, and thanks for reaching out to us for guidance.

If your personal email was previously used with a trial license, the old, expired license may be the cause of the activation issue.

You can activate the license using a different email or contact our support teams by phone or chat to unlink your account from the old license so you can proceed with the activation on your existing account.

Share with us how it goes, and don't hesitate to ask if you have further questions.
Best, Carol