TeamViewer on iPhone not connecting over mobile data on the T-Mobile network

ukinny

on T-mobile in NYC, connection not working over cellular data (tried 4g & LTE) - only working over wifi - problem started a few days ago

Esther

Hi @ukinny

Thank you for your post.

I am creating a new thread for it since the other one is already a few months old.

Anyone else experiencing this issue in the area NYC (or elsewhere)?

Best, Esther

Esther

Hi @ukinny

Are you still facing the issue?

Best, Esther

ukinny

Yes, very much still facing this issue. Intensely aggravating...

Esther

Hi again,

Could you provide us with more information? A traceroute or telnet information would be good: For mobile devices there are several apps like: on iOS for telnet = telnet lite, iTerminal or for traceroute / mtr = Nice trace or HE network tools

This thread might help you if you need more information.

Can you send the information to community@teamviewer.com and update this thread when you´ve send it?

Thanks, Esther

 

ukinny

Here is the tracert when connecting over WiFi (which works):

information removed

 

Here is the route when going over cellular data (which doesn't work):

Information removed

 

Esther

Thank you @ukinny

I´ll forward it. Best, Esther

ishthi83

Trying to connect from Sri Lanka to a machine from UK through mobile network, not connecting...