A connection could not be established. Teamviewer not running on partner computer.

Am trying to connect away (laptop) with home/office PC. Every time i am away, i encounter this problem message. i need to get someone to click on the teamviewer icon on my home office computer to connect. I have enabled remote access, listed both computers as trusted "contacts" etc. Have updated to Teamviewer 12 on PC and laptop and still have same problem. please help.

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john_g1

i agree with karenelayne that the software is useless and the support is non existent. nobody answers emails and the wait time is so long on the chat que that i get timed out.

karenelayne

I have the same problem. Almost every weekend, for some reason our network at work gets rebooted or something, probably for some maintenance issue, and when that happens team viewer won't start up on the work computers until someone logs in on each computer and restarts it. Therefore when I try to get in from home, I get a message that team viewer is not running on the partner computer. This software is useless if the software has to always be open and running on the partner to work. Has anyone resolved this, or found another software that doesn't have this problem?

Gustaveau

It worked just fine last week, but now I have this problem and can't connect remotely anymore.

Everything is running as it should, however a connection cannot be established anymore.

I'm connection from a Windows 10 PC to a Sony Android Tablet, with the specific software setup.

Melonc

I'm confused. I go to Properties for the Computer that shows offline and it shows that computer's ID, password, etc. Did you delete the entire Computer from your list of computers and then re-connect and reset an account for that computer? What exactly did you delete? My properties does not show offline xxx days or any usage information for that computer. Thanks.

manumoka

since most people here have tried most suggestions and they didn't work, and since teamviewer isn't helping with this, can someone please start posting the alternatives to teamviewer, mentioned above. thanks.

GopiR

Just an update. Eastern Massachusetts is experiencing very high wind conditions right now and I was just told by someone that power has been lost in the location where the remote laptop is. Duh. No wonder TeamViewer (TV) cannot be responding to issues such as this. Possibly, the causes are often out of TV's ability to resolve.

GopiR

This didn't work for me. Thanks for the suggestion.

Rommy

Ok thanks. I'll check that out.

HERMITech

@wredwards wrote:
I HAD the same issue and I solved it by launching the user management website and going to groups all and listed properties on the computer that is showing offline xx days and delete.
Now I can connect to my PC without any issues.

Thanks,
That worked for me.

Rommy

Regarding Murhpy10's comments:

I suspect this is what is going on. I have three computers on my account, 2 connect just fine after sitting for an extended amount of time. The third that is giving me trouble has recently had Win 10 reinstalled and probably is still set to the default power setting to shut off after some period of inactivity. The two that always work have that feature set to "Never while plugged in". I'll check that setting when I get back home.

mihail8

I have the same probleme but i can't fixit with what you said.

Do you have a nother ideea to try?

wredwards

I HAD the same issue and I solved it by launching the user management website and going to groups all and listed properties on the computer that is showing offline xx days and delete.

Now I can connect to my PC without any issues.

Benchmarked

Smithy is correct.

Smithy

go to settings on your pc.

click on "system"

click on "power and sleep"

set sleep to "never"

JOB DONE !!

madeby1

Go to the Apple menu

System preferences

Security & Privacy

Go to the privacy tab

Click the lock icon on the bottom left to make changes

insert your pw

Click unlock

In the sidebar select Accessibility

Click on + to add an application

Browse in Applications for TV

Click on open

Once TV is in the list with a checked checkbox you can go to the lock icon and click to lock the changes.

You should now be able to access and control mac with TV.

edmirseca

Hi all,

I continue with the same error. I unnistall and restarted several times the service but keep the same getting the error. This is a little frustrate when you wanna do something and cannot connect.

Alice146

I use only the (Personal Use) version, as I don't do much other than connect to check on download progress/background activities while I am out or at work. So the things that I'm doing aren't really important per se.

But that doesn't make this problem any less frustrating. My PC is booted, logged in, and has teamviewer running, and still it gives me this error.

Reading through this thread it seems that this issue has been long running with little to no support to fix it.

Alice146

It would seem that you didn't read the thread, people mentioned doing this step already.

jeremyvi

The dialog that pops up actually says "Unable to Connect"

"Teamviewer not running on partner computer."

jeremyvi

Restarting the service does not help me. I have users that are able to connect to a remote machine however, myself and at least one other cannot connect and get the message

"A connection could not be established. Teamviewer not running on partner computer."

This is a big problem for us because we need 24*7 connectivity. What else can we try?

The dialog that pops up actually says "Unable to Connect"

"Teamviewer not running on partner computer."

So it's slightly different

JeanK

Hello MEShields,

Thank you for your message.

In that case, if you are on a Windows operating system, I recommend you to restart the TeamViewer service.

-Execute "run", type "services.msc" and press OK

-Now find TeamViewer, and restart it by doing a right click.

Then, restart the TeamViewer application. It should work again.

If you are using iOS, I recommend you to uninstall TeamViewer with deleting the settings, and re-install it from our website here.

I hope this could help. If not, do not hesitate to contact us again.

Cheers

MEShields

I have three computers: one in my office, one in the lab and the third at home. My office computer gets this same message when I try to connect to either the lab or home computer. However, the lab and home computers connect just fine to both of the others!

Why?????????????????

Very frustrating.

SherryD

You just may have answered my question...

I did, but still the same problem

skedaddle

I'm having the same problem connecting from a Win 7 machine to a Win 10 machine.

Restarting the teamviewer service does not work. I doubt it is related to the Win 10 sign on screen, as TV works for often two or three days at a time. Eventually though, I am unable to connect from the Win 7 machine and have to restart the Win 10 machine (which is headless, and a royal pain in my arse).

staggart

This worked for me: If we have two machines, the one we are connecting TO and the one we are connecting FROM. I exited TV and restaretd it on the machine I am connecting FROM and that worked - I could then connect to the other "TO" machine. Before trying that I had rebooted, etc. the machine being connected TO and that never worked.

Murphy10

I was having this problem as well. Then I got to thinking about when I used to use the free **Third Party Product** app. I don't remember which OS I had at the time, but was pretty sure it didn't have a "sleep" option (or else I had it turned off). So, I turned off the sleep option - can still log off - and have had an entire week problem free! If you're not familiar with how to do this, it will be something like this (may vary slightly depending on your OS version). On the remote computer access: Control Panel/ Power Options/Change When The Computer Sleeps and choose "Never". You can still time out the display to show your screen saver.

Hope this helps ya'll!

LMFT61

I agree. Every time window 7 updates and restarts my office computer I lose my remote connection from my home laptop. I have no idea why Teamviewre shuts down after an update. Has anybody else had this particular problem?

latinamasio

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DayofJudgement

I had a similar problem with one of my co-workers. It didn't work either, but later found out that due to hibernation on win10 TV stops working, even though the computer is ON.

Another co-worker also had the same problem but on this occasion i had to go into Task manager and kill all proccess related to TV, then start up TV and it worked after that.

Dunno if this will help anyone.