Unable to download quick support application - "Application Not Available in your country"

Unable to download quick support application - Google play says "this application not available in your country" - Are there any limitations on publishing this app?

Find more posts tagged with

Comments

.Carol.fg.

Hi @erikzweig4 ,

Thanks for the information!

Could you please try to download the TeamViewer Full Client from the link: https://www.teamviewer.com/en/download/macos/

Let us know if the issue persists.

Best, Carol

erikzweig4

Hello Carol,

thank you for your response its being installed in Nigeria

.Carol.fg.

Hi @erikzweig4 ,

Welcome, and thanks for reaching out to our Community!

May I ask what country are you in?

If you're in Russia, please check our Press Release statement for clarification.

Let us know if you need further help. 🙋‍♀️

Best, Carol

erikzweig4

hello Yuhi,

am having issue installing Team viewer on my MacBook Pro 2022 it say not available in your country

Arun_03

Thanks Yuhi, I will verify the redirection functionality and get back to you.

Arun

Jackinabox

Hi Arun,

As the Samsung app is now outdated and has been replaced by the main QuickSupport app, the "QuickSupport for Samsung" application is no longer available.
Instead of pointing the Samsung users to the "QuickSupport for Samsung" app, you will need to redirect the users to the "TeamViewer QuickSupport" app on the Play store.

Thanks,

Yuhi

Arun_03

Is there any update on my previous request.?

Thanks,
Arun

Arun_03

Hi,

In few cases, manual download works but this will not be the permanent solution, when it comes to end-user support. Are there any changes made on this app? "Quick support for samsung"

"TeamViewer QuickSupport" is common for all the android device. But we are pointing samsung users to install "Quick supoport for samsung" and Non-samsung users to "TeamViewer quick supoport", We don't have any access to change the trigger to "Quick support for SAMSUNG".

It would be great, if you could help in this

Thanks,

Arun

Jackinabox

Thanks for the screenshot.
This particular app seems to be our previous version. (QuickSupport for Samsung)
Could you please try and download the base "TeamViewer QuickSupport" as this will now work with Samsung devices.

Let us know how it goes.

Thanks again

Arun_03

PlayStore Quick support screen shot

Jackinabox

Hi mihelpatwork,

Thanks for the update.
Im not quite sure why this message would be displayed for a user in Ireland.
Would it be possible to take a screen shot of the message and confirm the link that you are trying to download from?

Thanks again

Yuhi

mihelpatwork

Ireland users are unable to download this application. Dublin

Jackinabox

Hi mihelpatwork

Thanks for posting!

Could you advise the particular country you are in?

Thank you