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Can't access computer

miglenaray

Hey! Since yesterday I can't access my computer through teamviewer. Suddenly it wants me to provide a password, but I have never set one and no matter what I try it would not let me in. I also can't find an option for a password recovery etc. I was using it without any problems from my phone or PC, but now it's impossible. Any suggestions will be more then appreciated:)

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Dragomir

I have exactly the same problem! Recently I bought another computer so I can keep my data at home and use the laptop to travel and access the one at home. So I installed and setup Team Viewer on both computers with the same account, and since then it was working for about a week,than it started to promt me about a password when I try to connect my home computer,wich it didn't ask before. I log in automaticaly, so I tryed to change the password for my account but I couldn't, because it was wrong password I was entering. So I requested forgotten password change and changed it, but it still promts me and sais "The password you have entered is invalid, please try again.".When I enter my account password in the empty field it goes away but in the box for the status it says"Connection not established"

miglenaray

Hi and thank you for the respond! The password that I have trouble with is not on my account, but when I want to enter one of my PC's remotely. The problem is that I have never had a password there so I don't even know what is it about. The way I set everything at the beginning is - I installed teamviewer on exactly this computer and then I added my other pc's + my phone to the teamviewer trusted computers. I have used it like this for 2 or more years. Suddenly yesterday it wanted a password... I tried first through my phone and then from a laptop - the same problem. I have a screenshot but I don't know if I can attach it here. Otherwise the teamviewer itself runs on all machines, but can't reach between them. Thank you for your help!

elbea64

Tell us about the setup on both ends - how did you connect before?

A password recovery for hosts is not really necessary, as you can simply set a new password. And i think i wouldn't like it, if my passwords could be recovered remotely.

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