Cant connect to online partner

Hi,

I have a contact on my list who seems to be online, but when i try to connect remotely, it doesnt work.

This connection have been working for a long time and suddenly its not possible to connect. I get no fault messages - the system is just saying "connecting" and after 30 seconds it switches back to "ready to connect"

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ETfmo

I have the same problem. A contact in my list is online, but I can't connect...

bmurphy0120

This usually happens to me when im connecting from my phone or a low speed connection like low Wifi signal. if you are connecting from your phone or from a laptop through wifi try using a hard connecting. This also happens when there is a network issue on the device i am trying to connect to. If the device you are trying to connect to is within reach i suggest you try to reset the router that it is using to connect to the Internet and the PC itself.

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