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Two Factor Authentications Recovery Code not working

Please if anyone is able to help me...

My phone was stolen and has since been replaced.  I was very diligent when I set up two factor authentication and when my recovery code came I saved it in a notepad and took a snipping shot of the whole code just incase something happened to my phone.

Yet every time when im trying to deactivate the TFA I get an error saying the recovery code is invalid.  I KNOW this is the code...I took a snapshot of it as well as writing it down in a txt file.  Is there anyone that can help me get in touch with a TV employee who can delete my account so I can sign back up under my primary email account?