Trusted device/password reset email never received

Hey there,

So I'm having an issue logging into my account - I get the trusted device error message, however, never receive the email. Also when attempting a password reset, the email doesn't turn up. 2 for 2 there.

Unfortunately, I can't log into TV in either the application or the browser so I cant use the 2fa trick I've seen on here.

The only other message I've seen is that a support person had to whitelist the email address of one of the other users - if a support person could go ahead and whitelist the email associated with this account but without the +test before the @gmail part, that would be great.

Thanks,
Blu

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KlausiMaus

@Esther wrote:
Hi there,
Thank you for posting.
Could you try again and check whether you get the email now? Looks like there as been a little hickup in the system at the time you were posting this message.
Thanks and all the best, Esther

Hi Esther,

would be great if you could check my email-adresse also.

Thanks
Klaus

Esther

Hi there,

Thank you for posting.

Could you try again and check whether you get the email now? Looks like there as been a little hickup in the system at the time you were posting this message.

Thanks and all the best, Esther