Premium and Corporate license Administration

wtfguy

I keep getting my sessions terminated and telling me I need a commercial licence. I have one as far as I know!

Help pls, I cannot do work for our clients!

Dan

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Esther

Hi @wtfguy

I am glad to hear that it is working now :-)

Please feel free to always ask your questions in our Community or browse around to find some useful information to make you (work)life easier.

Have a great day,

Esther

wtfguy

Hi Esther,
I don't know what happened. I wasn't signed in but it started behaving in the sense I stayed connected :-)
I've signed in today as suggested. I'm used to a competitor's product so still getting the hang of this tool.
Thank you and have a great week.

Esther

HI there,

Thanks for your post and welcome to our Community.

As long as you are signed in with your TeamViewer account to your Computers & Contacts list, your TeamViewer should recognize the activated license.

Is it possible that you are getting the message only when not being signed in to the Computers & Contacts list?

Thanks and all the best, Esther