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how long to respond to support request No #4102035

just wondering how long typically it takes to respond to support requests I have had ticket #4102035 in since 31 May 2018 its now coming up on 4 weeks

Comments

  • Esther
    Esther Posts: 4,112 Former Community Manager

    Hi @brencarroll

    when submitting a request for the private use verification form it might unfortunately take a while until you receive a reply. 

    Thank you for your patience and welcome to the TeamViewer Community.

    Thanks,

    Esther

    Former Community Manager

  • Esther, any idea what a "while " might be - just wondering if I should start looking for a replacement to teamviewer as solution
  • Esther
    Esther Posts: 4,112 Former Community Manager

    Hi @brencarroll

    If you did not receive an email by now, maybe there was an issue with sending the mail. I apologize for that! Please just restart you TeamViewer service of the device for which you requested the unblock and everything should work again as usual.

    We worked on speeding up the process and now "a while" means 7 days.

    Best, Esther

    Former Community Manager

  • Thanks for the response.
    Issue still exists where to next
    Another support ticket?
  • new ticket request sent to see if they can fix this since all suggestions so far have failed and I havent had an actual response to the original ticket