Cannot contol my phone from PC - only screen sharing is supported

1) I'm home (not commercial) user

2) When I try to get connected to my phone using TeamViewer, I'm receiving a pop-up window asking me to purchase a business license

3) When I get connected to my Galaxy S5, I receive a notification that this device supports Screen Sharing only. But previously I was able to control my phone from my PC

4) How can I continue to control my phone from PC using TeamViewer?

Thank you!

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Accepted answers

JeanK

Dear Idm1417,

Thank you for your message.

In deed, you can, as a free user, control a mobile device, but just for a limited time.

As the application told you, you reached the limit of the free use and asks you to buy a licence.

With a Business licence, you can add the "mobile device support", which will allow you to control your phone.

I hope this could help you.

Have a good rest of the day!

Cheers

Jean

All comments

JeanK

Dear Idm1417,

Thank you for your message.

In deed, you can, as a free user, control a mobile device, but just for a limited time.

As the application told you, you reached the limit of the free use and asks you to buy a licence.

With a Business licence, you can add the "mobile device support", which will allow you to control your phone.

I hope this could help you.

Have a good rest of the day!

Cheers

Jean

ldm1417

ok, now it's understood ...

But how many times and for how long period of time can I control my mobile device?

How is the free license limited?

ehsiii

The solution is not correct.. Yes the free version has a limited amount of time that you can use it to control your device then you have to wait 10 minutes before you can connect again and have full control. I have 10 devices that I use with the free version . One of these a Lenovo YB1-x90F Yoga only screen sharing is suported. as soon as you conect a notification pops up and tells you Only screen sharing is supported on this device ..Some devices just do not work with teamviwer . Google it the info is out there . You might want to try a vnc viewer and client I tried several and finally found a client that would work , cost me 10 bucks