License reactivating after Windows upgrade

Hello,

I have business account of Teamviewer 13. I have some available device changes I thinh it was 10 after purchase). But after Windows upgrade I am always notified that I have to activate this computer - so I have to deactivate device and activate it again, but number of possible device changes is decreased. For now I have no problem, but after few new upgrades I will have the problem. Could somebody help me with it?

Many thanks.

Lukas

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Accepted answers

Julia

Hi gophercze,

It sounds like you have a switching ID. This can happen when hard- or software changed on the machine. I have to look in the logfiles to give you a solution - please answer to my PM

Cheers,

All comments

Julia

Hi gophercze,

It sounds like you have a switching ID. This can happen when hard- or software changed on the machine. I have to look in the logfiles to give you a solution - please answer to my PM

Cheers,

Julia

Hi gophercze,

Can you please check if the TeamViewer ID on the machine changes? Let me know if this is the case!

Cheers,

gophercze

Yes, TeamViewer ID has changed.