Connect to the host, but only see a black screen

Hi there,

I’ve been using TeamViewer for about a month now, and it’s been absolutely perfect. That is, up until about a couple of days ago. Now when I connect to other computers all I can see is a black screen and the cursor. Sometimes it comes out of it after a few minutes, but most of the time it doesn’t. It’s the same if I’m connecting from my Mac, my iPhone or my iPad.

Any suggestions?

Thanks,

Jack

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mdubuya

I was having this happen as well when trying to connect from my Windows 10 PC to my Mac. What I found that worked is disabling the "Remove remote wallpaper" option on my Windows PC.

goridelta

This workaround is for TV 13.2.5321 jul 24 2018, no need to downgrade.

Cheers

JackVDP

Thanks, I have seen this as well, but I don't really want to have to be relying on old versions of TeamViewer.

I've created a workaround of sorts. The issue seems to be that when the diplay goes to sleep, TeamViewer can't wake the screen up. So in energy preferences (I'm on a Mac) I've set that to 'never', and this seems to have fixed it.

goridelta

Try this that i found:

https://community.teamviewer.com/t5/TeamViewer-13/Teamviewer-Ver-13-2-5321-won-t-wake-screen-sleep-on-Mac/m-p/41060/highlight/true#M2321