Can't see users that use Quick Support

I added users to Management Console and they don't see those that use quicksupport

Find more posts tagged with

Accepted answers

When you set up QuickSupport, you choose which group your service cases will go into.

You need to share this group with your other users as QuickSupport Service cases are not automatically distributed among your company (In case you have multiple teams)

See how to share groups here

-Scotty

All comments

When you set up QuickSupport, you choose which group your service cases will go into.

You need to share this group with your other users as QuickSupport Service cases are not automatically distributed among your company (In case you have multiple teams)

See how to share groups here

-Scotty

If the user gives you the TV ID and password, can you type it in and connect. I don't use the Quick Support but I don't think you see the machines using it on your list of users.

TeamViewer Rise: The event for IT experts
Have you heard?! On October 21, we’re hosting TeamViewer Rise—and we want to see you there! The digital event dedicated to IT experts. Join us to hear industry leaders as they share demos, roadmaps, and real-world strategies for delivering better IT. Take part in our first annual event for Proven, ready-to-deploy…

Quick Links