Have commercial licence by iPad says using free licence

wedwards

Hi, I have a commercial licence that is used from various devices, however in the past few days I have attempted to provide remote support from my ipad and have seen the old "you are using this in a commercial environment" message, then I am immediatley booted from the remote session before it even connects.  This is frustrating as I have paid for a licence and am logged into teamviewer with the same account that works perfectly from a desktop.  Please advise what I can do to fix this.

wedwards

I have since had this resolved.  Essentially what I had to do was to assign a licence to my ipad.  The problem I have is that most modern tech support people have a phone, ipad, computer at office, laptop for working on the move (4 devices at least - I even have a second ipad at home, making 5 devices), however teamviewer only allows a maximum of 3 licences to be allocated to devices at any one time (without upgrading and paying even more money for an already expensive service).  This is very 1990s and is making me consider other products.  The alternative is that I have to revoke one of the licences so I can assign to another mobile device before I can provide tech support, which is usually going to be in an emergency situation.  This is not ideal by any means.  Hopefully teamviewer will relax this ridiculous limitation soon, or I will have to look elsewhere.