Direct support emails no longer generating tickets

Suddenly people sending emails requesting support to our support email address are no longer generating tickets on Servicecamp.

They dont even get an email back to say there is an issue.

The portal appears to work fine, but we need this fixed ASAP as we cannot support our business

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inayellowshirt

Just tested and worked , thank you.

Would be good if you were able to bounce back to sender messages that dont get through

Yervand_PM

Hi All

Issue is resolved now . Please check on your side as well and let us know if you face any problems.

Thanks for your patience.

Mullos

i have the same issue too ....PM sent

inayellowshirt

as have I

sws_karls

Yervand,

I have replied via PM as per your request.

Yervand_PM

Could you please send in private reply your instance URL and email address to which mails are sent but tikcets are not generated.

After having that information our back-end team will check this with highest priority.

Thanks in advance

sws_karls

Yes - getting this as well. It gets worse. No replies to open tickets are being received also. Have an open support ticket that I had zero reply on last night.

Not good........