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Direct support emails no longer generating tickets

Suddenly people sending emails requesting support to our support email address are no longer generating tickets on Servicecamp.

They dont even get an email back to say there is an issue.

The portal appears to work fine, but we need this fixed ASAP as we cannot support our business

Comments

  • Yes - getting this as well.  It gets worse.  No replies to open tickets are being received also.  Have an open support ticket that I had zero reply on last night.

    Not good........

  • Yervand_PM
    Yervand_PM Posts: 102

    Hi 

    Could you please send in private reply your instance URL and email address to which mails are sent but tikcets are not generated. 

    After having that information our back-end team will check this with highest priority.

     

    Thanks in advance

    Yervand
    Product Owner
  • Yervand,

    I have replied via PM as per your request.

  • inayellowshirt
    inayellowshirt Posts: 9 ✭✭

    as have I

  • Mullos
    Mullos Posts: 1

    i have the same issue too ....PM sent

  • Yervand_PM
    Yervand_PM Posts: 102

    Hi All

    Issue is resolved now . Please check on your side as well and let us know if you face any problems.

    Thanks for your patience.

     

     

     

    Yervand
    Product Owner
  • inayellowshirt
    inayellowshirt Posts: 9 ✭✭

    Just tested and worked , thank you.

    Would be good if you were able to bounce back to sender messages that dont get through

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