Trusted device - Pop-up message.

Auguste_264
Auguste_264 Posts: 7
in General questions

Hello,

Whenever I want to log in on the forum (I have 2 PC recognized several times) I receive this message:
"We could not check if your account has been used on this device before.
To ensure your account's security, you need to add this device to your trusted devices".

Thanks

Best Answer

Answers

  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi @Auguste_264

    Thanks fort your post. 

    I created a new thread for it.

    You may want to have a look at this article: What is “Trusted Devices” for your TeamViewer account?

    The TeamViewer community account is also your TeamViewer account and so the Trusted Devices or 2 factor authentication is required for a login to the TeamViewer community.

    I hope the info helps you.

    Thanks and best, Esther

    Former Community Manager

  • Auguste_264
    Auguste_264 Posts: 7

    Hi,

    Thank you for your reply.

    Always the same and it is not activated. I can not insert screenshot.

    Thanks

     

  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi Auguste, 

    uploading a screenshot should work again. Can you re-try?

    Thanks, Esther

    Former Community Manager

  • Auguste_264
    Auguste_264 Posts: 7

    Hello,

    Thanks for the Photos.

    teamviewer_authentification_2_facteurs_01.png

     

     

     

     

     

  • Auguste_264
    Auguste_264 Posts: 7

    Hi Esther,

    Ah it's one or the other. Indeed I receive each time a mail of confidence. I thought it was possible to disable everything but I understand very well that we must keep a security.
    There I understand better.

    Thank you so much.

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