Trusted device - Pop-up message.

Hello,

Whenever I want to log in on the forum (I have 2 PC recognized several times) I receive this message:
"We could not check if your account has been used on this device before.
To ensure your account's security, you need to add this device to your trusted devices".

Thanks

Find more posts tagged with

Accepted answers

Esther

Hi Auguste,

Thanks for the upload.

It looks like the 2 facor authentication is not acitvated for your account. Therefore you are getting the Trusted Device emails when you try to log in.

As soon as you activate the 2 factor authentication, you won´t get the Trusted Device emails any longer.

Just choose the option you prefer most: using 2 factor authentication or working with the Trusted Device emails.

I hope the info helps.

Best, Esther

All comments

Esther

Hi Auguste,

Thanks for the upload.

It looks like the 2 facor authentication is not acitvated for your account. Therefore you are getting the Trusted Device emails when you try to log in.

As soon as you activate the 2 factor authentication, you won´t get the Trusted Device emails any longer.

Just choose the option you prefer most: using 2 factor authentication or working with the Trusted Device emails.

I hope the info helps.

Best, Esther

Auguste_264

Hi Esther,

Ah it's one or the other. Indeed I receive each time a mail of confidence. I thought it was possible to disable everything but I understand very well that we must keep a security.
There I understand better.

Thank you so much.

Esther

Hi @Auguste_264

Thanks fort your post.

I created a new thread for it.

You may want to have a look at this article: What is “Trusted Devices” for your TeamViewer account?

The TeamViewer community account is also your TeamViewer account and so the Trusted Devices or 2 factor authentication is required for a login to the TeamViewer community.

I hope the info helps you.

Thanks and best, Esther

Auguste_264

Hi,

Thank you for your reply.

Always the same and it is not activated. I can not insert screenshot.

Thanks

Esther

Hi Auguste,

uploading a screenshot should work again. Can you re-try?

Thanks, Esther

Auguste_264

Hello,

Thanks for the Photos.