No Connection To Partner

Ever since upgrading to v12 I keep getting the following error

No connection to partner!

Partner did not connect to router.

Erroer Code: WaitforConnectFailed

I have tried to connect with multiple devices to multiple machines. I even get the error from machine to machine.

If I keep trying sometimes it will connect or I will get another error stating that I have to wait for a bit before trying again.

Please Help.

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wrswaim

Interesting this has been an ongoing issue since March of this year and yet no solution has been found.

Both of the pc's I access remotely show up as ready to be accessed (they have been running on unattended access always) and yet every time I connect it says "No conection to partner" - once in ever so many attempts on both pc's one will say "ready to connect" but it just stays there, the screen of the other pc never comes up.

I need a fix on this STAT! Thank you.

Jonathan

Hi Stewert and Kayla,

Thanks for your posts!

Sorry you are having trouble making connections. Basic trouble shooting steps include but are not limited to:

Restart TeamViewer on both sides of the connection
Uninstall the current application and install a fresh copy on both sides of connection
Make sure internet connection on both sides is active

If you can try these steps usually it will correct the issue. If not please let me know.

All the best,

Jonathan

ColinK

Just started happening to me. Win10 desktop (12.0.78313) to Win10 Tablet. (11.0.76421

Same error message as others but chat works OK.

Update to 12 failed, removed and installed 12 (not easy on a tiny tablet with out remote access).

Same erorr on 3 attempts. Then suddenly it worked.

Now there is no popup of chat notification, but chat still works. Show notifications enabled on Desktop and Tablet.

Disconnected, tried to reconnect, same error, then seemed to conect without me doing anything (I may be wrong about doing nothing).

Second tablet on V11 still working OK

maksmms

Hi, i had similar problem. Then i open the log and see some special symbol before partner number.

It appears when i copy/paste number from any place, i entered number by my keyboard and connect was successfull. Hope it helps to someone.

bartlanz

If the computer does not have internet access, TeamViewer will not work either.

I did have one laptop that got an update to Windows 10 that broke its internet access, I don't know how or why though. I rolled back the windows update and it came back.

MBS

Restarting the service worked for me too. Problem is, I can't do that from home, so I still cannot remote in. Any further ideas?

OaklandMike

I downgraded to version 11 and it's working fine for me now.

Here's the previous versions link: https://www.teamviewer.com/en/download/previous-versions/

madbilly84

the problem is when we using the same ISP. If you get on internet via 4g (hotspot) from your phone. The program is working fine but with ADSL no..... i had the same problem and i found this solution for instant

keyxmakerx

I'm also having this problem, these are fresh installs as well. I have reinstalled to be sure. It is from an android phone > my linux pc. I've not had this issue till upgrading to v12.

kayla

Jonathan,
Thank you for your reply.
the restart and uninstall steps have been done mulitiple times on each computer and it still has this error come up " No connection to Partner, Partner did not connect to Router, errorcode:WaitForConnectFailed"

I am connecting with a PC to a MAC computer if that has anything to do with it.
and ther is at times when I can connect but its more often that I can't connect then I can...

kayla

did you find a solution for this error? I am having the same problem!

lordoftears

My remote computer has no connectivity problems when this issue happens.

I also tried to use a VPN but it did not solve the issue.

Cyuena

This past week, I started having this problem suddenly, trying to connect to one of my PCs (it is running Win10). There has been no major changes to that machine/router/internet that I know of, it is sitting idle (not torrenting) at the moment, and where Teamviewer had been working fine before.

During testing this morning, it actually connected 2 times and I was able to use that remote PC as usual. So it does work! But as soon as I disconnect, I have to try many times to reconnect again and I keep getting the same error message "No connection to partner! Partner did not connect to router. Error Code: WaitforConnectFailed".

I have several devices on TeamViewer:
- Desktop at home (the problem PC) running Win10.
- Wife's laptop at home, on the same router, running Win7.
- Desktop at my in-laws running Win 8.1.
- Laptop at my in-laws running Win7.
- 2 Android smartphones.
- Parent's laptop running Win10 and 6,900km away over the Pacific Ocean.

All the PCs and laptops are on wired networks (not wifi) and currently using TeamViewer 12.0.81460, whereas the smartphones are on 12.3.7343CL. They all have had no problems connecting to each other for many years, except just recently for that one PC.

Any updates from the TeamViewer team on this issue? Or anyone else have a suggestion? Much appreciated for all your support. Cheers～

Cyuena

Update: I was able to connect the two desktops 3 times in a row! Pushing my luck, I tried using my smartphone, but then got the same error as before. And now I have lost all connectivity to that problem PC again with any device. It almost seems like that PC is sporadically busy, but it should be just sitting idle. Is there a way to check the internet traffic for a PC?

lordoftears

Dear Cyuena,
Unfortunately I do not have any good answer yet. Recently I had less error episodes but it persists. I run:
- Win 10 desktop in my institute (the computer with issues)
- WinXP desktop in my institute
- Win10 Desktop at home
- Win7 laptop st home
- Win10 work laptop

Only on 1 computer I experienced this problem.

Emanuele

CaroS

Yes, this worked perfectly for me. Thanks!

mayank5

I logged out of and logged back in to all my devices and it got fixed

Stewert

I have not yet found a solution for this issue. I still get connections intermittently. Meaning that sometimes it connects, sometimes it doesn't connect.

lordoftears

I was wrong, it was a coincidence. I have not found a way to connect to a non responding remote computer.

Dan808

I've been watching this error for a few years and so far teamviewer has not fixed this issue. It seems like the teamviewer service running on the remote pc is in a bad state. I haven't tried it but it may be possible to restart the teamviewer service. Last night one pc I was working on got this issue so I came up with an alternative. Using a python script running on the remote pc, it checks a webserver for a certain file. If the file exists, reboot the local pc. It isn't elegant but it works for my purpose.

Grace_5

I have been battling this problem since a recent teamviewer update.

Going to try this and hope for the best.

Has anyone tried this solution?

SGI-

Same issue here. Both PC's on TV.14. Uninstalled, reinstalled several times. Attempted both plugging in ID and password and using the Session Code - Invite option. Turned off Windows Firewall for all networks. This user is several hours away so I cannot get physical access to his PC. **Third Party Product** works, which is how I can work on his PC, but I need to get TV working. Any ideas for fixing would be greatly appreciated.

melvin4u

I had the same issue too. I started noticing this after I installed xrdp. Uninstalling it and restarting the machine fixed it

sudo apt remove xrdp

Abestr

I have this issue since last week, connecting to my TV 13, I did restart and it worked a few times, and now again I can't connect, it shows online but I'm getting the error of no connection to router, I also have another desktop on same network same router with separate TV account and it does work, so it's not a router issue.

CardinalChaos

My only work around is to connect to my router (flashed w/ddwrt and internet facing via ssh) remotely and reboot it. Then I can make a connection inbound again to the devices (specifically in this case a win10 desktop) in that network. Don't seem to remember this error before teamviewer v12.

Rekcin

Getting the older version worked for me. Thanks so much.

@OaklandMike wrote:
I downgraded to version 11 and it's working fine for me now.
Here's the previous versions link: https://www.teamviewer.com/en/download/previous-versions/

kyoq

Hi,

This also worked for me. But isn't it a workaround rather than a fix?
When could we expect an updated working version?

Adam

CaptGadget

I finally found the fix for my particular problem by logging in with XOrg vice Wayland.

https://askubuntu.com/questions/961304/how-do-you-switch-from-wayland-back-to-xorg-in-ubuntu-17-10

I had to log off the session, select my username, then the gear shows up. Select Ubuntu XOrg, put in password and log back in. Re-attempted to connect to PC from my phone, and bam, it worked. There is some explination about why on askubuntu, but I just know it worked for me.

kyoq

I have tested TV v12 on:
-Ubuntu 17.10
-elementary OS
- Fedora

It all gives the same result (translated from Polish)
Partner is not connected to router
Error Code: WaitforConnectFailed

It is a pity that TV is not that much supported under Linux.

It works on win7 & 10 on the same hardware.

EDIT: Under mint with kernel 4.10.0-38 it worked once and now it is the same. Like something was updated and it stopped working.

Edgerman

https://askubuntu.com/questions/440649/how-to-disable-ipv6-in-ubuntu-14-04