JoinCompany link appears to work, but user isn't showing up.

jeffparker

I have a user that already had a free teamviewer account using his company email.  We created a company account, and enrolled everyone, but couldn't enroll him because his email is already out there.  He used the JoinCompany link (https://login.teamviewer.com/cmd/joincompany) and it looked successful, but he still doesn't show up under our user management.  Does this happen after a while, or have we missed a step?

JeanK

Hello @jeffparker

Thank you for your message.

I recommend you to follow all the steps of our Knowledge Base article here: All about the TeamViewer company profile - Add an existing account

Please also check if the user is set as active and is not hiding in in the inactive users. ;-)

Sorry for the late reply.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean