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Business Account doesn't work


I have an business-account about "" as an IT-donation.

If I log in by webbrowser, my account is displayed as a business-account. But when I install the latest desktop version and log in, TeamViewer is only in free-mode.

I'm not able to get a ne license from, because it says, that i allready have this item.

What can I do?


  • Natascha
    Natascha Posts: 1,289 Senior Moderator

    Hi @MonkeyT,

    Thank you for your post. Can you please uninstall version 14 and reinstall version 13 again. 
    You have the possibility to download the older versions from the following homepage:

    If you sign in with you licensed account afterwards, the Business license will be displayed again. 
    Please let me know, if you have any further questions :)


    German Community Moderator [on Parental Leave 🙋‍♀️]
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