Connection with Fixed screen

kick71

Hello,

Is it possible with Teamviwer to troubleshoot a remote client and block screen ( fixed screen ) so that he can not see my intervention on his screen ? Many parameters should not be seen by my client, and it is by discretion that my question is directed.

Thant you and see you soon

Sorry for my english

Christian 

JeanK

Hello @kick71

Thank you for your message.

It is not possible to freeze the screen, as you mentioned.

However, if you want to avoid people seeing your intervention, you can turn the remote screen black.

You will find all the information you need in our Knowledge Base article here: How to turn the remote screen black

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean