Why does my license show as "free"?

I have a corp license, but my Version 14.1.9025 is showing "License Free" and it is giving the other person the "like, okay..." box after each session. Some places it says "free" and others it says "Licensed". I know someone else recently reported a similar issue, and it was supposed to have been resolved for them, but it's not resolved for me. On the Teamviewer Management Page it shows "Maggie Corporate” On the License tab, it shows "Manage your Corporate account here. Please advise and thank you very much. EMail -[personal information removed]t

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Accepted answers

Yuri_T

Hi @maggieo ,

Thank you for your post.

You can connect from the version 13 to a lower version, however in order to connect to a version 14, you will be required a subscription license.

Please contact our support team to get more information about license as well as your license number.

Hope this information will help you.

Best regards,
Yuri

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Yuri_T

Hi @maggieo ,

Thank you for your post.

You can connect from the version 13 to a lower version, however in order to connect to a version 14, you will be required a subscription license.

Please contact our support team to get more information about license as well as your license number.

Hope this information will help you.

Best regards,
Yuri

maggieo

Thanks very much, Yuri.. I will make those contacts.. Thanks very much I will follow up on your suggestions.

Esther

Hi @maggieo

Thanks for your post.

Do you maybe have a perpetual license for TeamViewer 13?

If so, you can download TeamViewer 13 from here and so it should work again as usual :-)

Thanks and best, Esther

maggieo

Hi,

I installed the TV 13 instead of the TV 14 - but I can't connected to clients with TV 14. Any ideas for me? Also - I really need my TV license number, otherwise I can't ever submit a ticket.

Thanks much for your help!

- Maggie