Hi Teamviewer Support,
I have been getting messages about needing to update my Teamviewer installions but I always clicked on "Remind me later".
But today the message changed and there was no option to remind me later. So I updated my Asus Ultrabook laptop to 14.1.9025 (from 12.0.1232598)..
Then my XP desktop machine would not connect to the latop and Teamviewer suggested I updated the desktop. I let Teamviewer do it, but it failed and said to look in the error log (which I could not find).
So I downloaded version 13.2.26558 using the laptop and copied it to my XP machine using the "Share" folder. I didn't want to go straight to v 14 as I thought it less likely to be compatible with XP. I didn't realise then that 14 should work.
So I then tried to install v 13 on my XP machine.
Three MS Visual C++ errors were displayed during the installation:

Then an error about the service unable to be started:

and finally a fatal error which occurred each time I tried to run Teamviewer.:

I then read that Teamviewer v 14 should work with XP so tried it too:

But got the same 3 errors

and the "Teamviewer could not be started" error
and the fatal error:

Any help you can provide would be appreciated.