Not connecting

Philipppp

After installing the latest windows 10 version from April 10th I can't connect anymore. TV says that I might use a proxy, which I'm not. After disabling proxies in the options it says ready to connect but gives no ID and password and I'm not able to connect to other devices.

Esther

Hi all,

Thank you once again for your patience and understanding related to today´s connectivity issues with TeamViewer service.

I was talking to the engineering team about it and wanted to summarize this for you to keep you updated:

• While we witnessed a brief hitch on some parts of our network yesterday, it was swiftly dealt with by our engineering team. We were facing the same problem earlier today.
• Today’s issue did not affect existing connections and sessions
• Our engineers were able to identify the root cause within about 30 minutes, and they were ready to start working on a fix.
• The performance picked up after a while for some of our users, and the full availability was restored about 3 hours after the issue occurred.
• The root cause of the issue is under investigation. Now that the incident has been solved, the responsible teams will continue with the root cause analysis. The main focus during the incident was to ensure that the expected service quality is restored and to make TeamViewer accessible for all clients.

We apologize for any inconvenience that you may have encountered during this time. I can assure you that our engineers have worked diligently to ensure that performance is fully restored and thanks to their thorough efforts, the issue has been fully resolved.

We continue to work continuously to provide our customers and free users with efficient and reliable software. The whole team spares no effort to make sure that our software runs smoothly and stably for all of you!

Thanks again for your patience and thanks for using the TeamViewer Community to get up-to-date information and for getting in contact with us.

Best regards,
Esther

Sonaya

My dad is using version 13 and can't connect because of a proxyproblem.

Translation of the Dutch message;

Check your internetconnection. Probably you are using a proxyserver and have to enter the correct settings.

Is this a port-problem and if so, what port do I have to open?

Its urgent because I have to fix my dads pc from a distance.

Sonaya

ctac113

TV 14.2.2558 does not allow me to connect anywhere while I do not allow to manage my computer to accept incoming connections.
Remote address controls just simply greyed out.

vromil

Can't connect teamviwer and me

devrije

Since today I got that same message. What is the problem, as i used your optional 'Instellingen automatisch herkennen (aanbevolen)? I got that same problem as we;;, when I choosed 'No proxy'!

Please tell me how it can be solved.

With kind regards,
Jan de Vrije.

larsoh

Same issue on Win 8.1 after update

Esther

HI @Philipppp 

Thanks for your message.

It is possible that this is caused by a degraded performance we are currently experiencing. Our engineers identified the underlying root cause for it and they are working on the resolution. We will update our status page and our Community with new information as soon as possible. 

Thanks and sorry for the inconvenience,

Esther

Mitto

Hi,

many of our users in different countries can't connect the TVv12

Could you please help?

Thank you in advance!

Philipppp

@Esther Thanks for your quick response. I don't know if it's a performance issue. Performance issue sounds to me more like lagging image or slow connection in general, but I'm not able to connect at all.

TVuser98

Same problem here. TV v6 / France

2019/04/11 10:26:33.035 14164 14244 G1!! S9 NC.connectTcp(): connect timedOut to: master4.teamviewer.com
2019/04/11 10:26:33.035 14164 14244 G1!! S9 NC.Connect.RetryTcp, Err=0
2019/04/11 10:26:39.038 14164 14244 G1!! S9 NC.connectTcp(): connect timedOut to: master4.teamviewer.com
2019/04/11 10:26:39.038 14164 14244 G1!! CCT.ConnectFailed: 1
2019/04/11 10:26:39.038 14164 14244 G1 CT9 CT.Disconnect
2019/04/11 10:26:39.038 14164 14244 G1!!!Connect to Master master4.teamviewer.com / 185.188.32.4 failed!
2019/04/11 10:26:39.038 14164 14244 G1!! MC.Connect.Failed
2019/04/11 10:26:39.039 14164 14244 G1!! MC.L

Kind regards

tamada

не подключаеться

miho1

me too

Esther

Hi @Philipppp 

Thanks for your reply.

I agree, in this case, I should have chosen another word. I hope I can update you with a "resolved" status as soon as possible.

Sorry once again to all of you with issues.

Best, Esther

anilerkingul

https://status.teamviewer.com/

 

B4

It's not working at all, it's not a "degraded performance" !!!

ZlukSkovorodkin

Yes, from morning. https://status.teamviewer.com

anilerkingul

https://status.teamviewer.com/

problems with tv servers i guess...

pakteni

Hi Esther,

Our quick support modules do not work.

We urgently ask you to solve the problem.

Mitto

I don't know what you did, but it works again. Thank you. 

Tangramsw

The same problem on 2 pc. After installing Windows 10 update today morning cannot connect to Tvwr server. Advise to check proxy, but these computers dont use proxy.

Esther

Hi all,

Thanks a lot for your reports!

Our engineers identified the underlying root cause for the issue and they are working on the resolution. We will update our status page and our Community with new information as soon as possible. 

Thanks and sorry for the inconvenience,

Esther

Esther

Hi all,

Thanks a lot for your reports!

Our engineers identified the underlying root cause for the issue and they are working on the resolution. We will update our status page and our Community with new information as soon as possible. 

Thanks and sorry for the inconvenience,

Esther

Tangramsw

Thank you for quick response, it looks OK, connection is now OK - TVWR v.13

Tangram

Dorstlesser

Hi,

I've not been able to connect since this morning, following the windows update. The 'status page' lists all issues as resolved, but I still can't connect. Have rebooted several times. The log file lists an 'invalid ciphertext' error. I can ping master1,9.teamviewer.com with no problem. I'd be grateful for any tips on how to proceed.

Best,

Paul

happyV

Last night I connected to my moms PC on the other side of the country (Netherlands) without any problems.

Now this morning my TV portable 14.2.2558 P says:

Not ready. Please check your connection.

Nothing changed on this end. Well, I got some much needed sleep.

Re-downloaded TV portable. Same message appears. The status page says:

TeamViewer Services: Degraded Performance.

Degraded? does that translate that my client can't connect to the Teamviewer servers?

 

LYH2019

No problem with remote in the morning, I will be prompted in the afternoon, there is no link to the teamviewer server.

IT-ESKA

AttilaStefanik

Im getting the same message

Cristina79

me too

sentinel

TeamViewer 9 and 10 still work?

 

Esther

Hi all,

quick update: 

We see more and more users being able to work again, and we are still working on the resolution of the issue to get everyone back online. As always: Please see also our Status page.

I am going to keep you updated as fast as I can and I am going to move all new reports into this thread to keep you all updated at once!

Thanks again to @Philipppp for creating it :-)

Best, Esther