Add-on: Samsung can't be installed from play store on S9+

I've downloaded Quick Support so that a friend can control my S9+ from another android device, but when I'm promted to download the 'Add-on: Samsung' app for remote control to work, I get an error message saying 'Can't install Add-on: Samsung'.

Does anyone know if this is a problem with the app not being available on an S9+ or is it a problem from my end? (I've tried all the troubleshooting from the Google help link btw)

Any help is appreciated/

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Accepted answers

KlausNV

See here: https://community.teamviewer.com/t5/TeamViewer-General/Can-t-install-Add-On-Samsung/m-p/58079/highlight/true#M27283

It's a general Problem.

JeanK

Hello @redrooster, @taktlos, and @KlausNV,

We have an update for you!

We have published test versions of the TeamViewer QuickSupport app and of the TeamViewer Host app for our (Android) Samsung users.

These app releases do not require any add-on installation.

We would be very grateful for your feedback if this update fixes the issues you experienced with your Samsung devices.

You can download the apps with the links below:

Many thanks in advance.

Jean

All comments

KlausNV

See here: https://community.teamviewer.com/t5/TeamViewer-General/Can-t-install-Add-On-Samsung/m-p/58079/highlight/true#M27283

It's a general Problem.

JeanK

Hello @redrooster, @taktlos, and @KlausNV,

We have an update for you!

We have published test versions of the TeamViewer QuickSupport app and of the TeamViewer Host app for our (Android) Samsung users.

These app releases do not require any add-on installation.

We would be very grateful for your feedback if this update fixes the issues you experienced with your Samsung devices.

You can download the apps with the links below:

Many thanks in advance.

Jean

taktlos

why is this marked as solved? the problem still exists...

Duh

I've same problem on my s9, i'm not near my s9 right now can you try install this older version to see if it works https://m.apkpure.com/add-on-samsung/com.teamviewer.quicksupport.addon.samsung/download/1184-APK?from=versions%2Fversion let me know

Herry52

The Galaxy S9+ failed to install the Samsung add-on from the Play Store. fixed by checking device compatibility, making sure system updates are installed, and clearing the Play Store's cache and data. As an alternative, I also tried installing from the Galaxy Store. Now that the problem has been resolved, the add-on functions flawlessly.