From a Windows 10 PC any remote host only shows a black screen

erniemjt
erniemjt Posts: 3
in General questions

I am on a Windows 10 PC. When I connect to any remote host (Mac, Windows Server 2012, etc.) I only see a black screen.

I have updated my TV software, all drivers and Windows updates. Also did the same for the remote hosts.

If anyone has any ideas, I'd love to hear them.

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  • erniemjt
    erniemjt Posts: 3

    I'm running version 14.2.2558 with a premium license.

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @erniemjt,

    Thank you for your message.

    Indeed, this problem has been reported by some users in the past. Therefore, we have created two articles about this topic. Please have a look at them, you might find the solution to your issue: 

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers

    Jean

    Community Manager

  • erniemjt
    erniemjt Posts: 3

    Thank you for the suggestions @JeanK! Unfortunately, neither link was helpful in the situation.

    I can use my Macbook to connect to Server1 with no problem. When I use my Windows 10 laptop, black screen. From my Windows 10 desktop, it works fine. It is only on my Windows laptop which is what I use 99% of the time for my connections.

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