ServerID

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OmniAsk
OmniAsk Posts: 1
edited May 2023 in General questions

I can't log in to a remote server using TeamViewer unless someone is logged in to the Windows user account. I've got it set-up for remote access, to start with windows. I have enabled enhanced multi-user support and granted full access control when a partner is connecting to the Windows logon screen.

However, when I check the UserID and ServerID, the two ID's are the same. In other words, the server ID is shown as "946 ABC XYZ" and the User ID is also "946 ABC XYZ".

Are they supposed to be the same? If not, how do I fix it?

Thanks 

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Comments

  • Ying_Q
    Ying_Q Posts: 2,657 Moderator
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    Hi @OmniAsk ,

    Thank you for your post.

    Server ID could be same as User ID. Theforer could you please reinstall TeamViewer with a administrator right in your situation. 

    Hope this information will be helpful.

    Regards
    Ying_Q

    Community Moderator/中文社区管理员
  • DoanChu
    DoanChu Posts: 4 ✭✭
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    Hi all,

    I got the same trouble. I did reinstalled TeamViewer with a administrator right but it's not work :(

  • TradeLabelSoftware
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    I think this is a common problem as I faced this many times and didn't find any solution for this issue. how to solve it.