Cannot connect to Teamviewer server since yesterday

wasauchimmer

Hi, 

I'm using TeamViewer 11 on an OSX 10.14 for free personal use. Since yesterday I cannot connect to TeamViewer anymore, my last successful login was at 7 am CET. I receive the error messages: "No connection possible - unknown error" 

The respective log.file outputs comprise: 

Connect timed out to master12.teamviewer.com:5938 

MasterConnect failed. ErrorCode=10

Connect failed to dest-ip :5938 with error 61 Connection refused

So I guess I have a connection problem with the TeamViewer server. I've already restarted computer and Teamviewer and I disabled IPv6 and UDP without success. 

Another Issue: Since two months my TeamViewer closes the sessions automatically after 5 minutes. I've already checked with TeamViewer that it is not a commercial-use-detected-issue. The pop-up just says something like: "your maximum connection time is reached, Thank you for using Teamviewer". The problem is, that reconnection is not possible within a couple of minutes making the usage of TeamViewer a little nerve-racking. 

Thanks for any help. 

 

JeanK

Hi @wasauchimmer,

Thank you for your message.

It is indeed a tricky situation. :-)

What I would recommend you to do, is to assign the computers you want to update remotely to your account, and apply to the devices a policy that enforces TeamViewer to update to the latest version.

You will need to select the setting Install new versions automatically and select All updates (includes new major versions). Also, check the box Enforce and save.

Also, select the setting Check for new versions and set it on Weekly.

Now, apply the policy to the devices you want to update.

Once the policy is applied to the devices, the computers will search for updates in the time frame you have set up and will update their TeamViewer clients automatically to the latest version.

Note: This can only work if the computers are turned on and are connected to the internet. This might take a few days, as the computer will check once a week the updates.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

JeanK

Hello @wasauchimmer,

Thank you for your message.

I recommend you to update your TeamViewer to our latest version.

This should fix your connectivity issue and also the maximum time limit issue.

You will find all the information you need in our Knowledge Base article here: Enjoy using the best version of TeamViewer we made so far! - How to proceed?

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

wasauchimmer

Hi Jean, 

well, I updated my home computer but cannot update the computers I would like to connect to, as they are far away and nobody has passwords for them except me. And I cannot update them from remote, as I can't connect. It now says I cannot connect anymore because I can't connect to the old version.  So I reinstalled TeamViewer 11 and am now confronted with the original problem. Is there any other solution to the original server connectivity problem as it is not the 18th of June yet? Or is there any way to remotely update the other computer without connection? 

Many thanks for your help.

JeanK

Hi @wasauchimmer,

Thank you for your message.

It is indeed a tricky situation. :-)

What I would recommend you to do, is to assign the computers you want to update remotely to your account, and apply to the devices a policy that enforces TeamViewer to update to the latest version.

You will need to select the setting Install new versions automatically and select All updates (includes new major versions). Also, check the box Enforce and save.

Also, select the setting Check for new versions and set it on Weekly.

Now, apply the policy to the devices you want to update.

Once the policy is applied to the devices, the computers will search for updates in the time frame you have set up and will update their TeamViewer clients automatically to the latest version.

Note: This can only work if the computers are turned on and are connected to the internet. This might take a few days, as the computer will check once a week the updates.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

wasauchimmer

Hi Jean, 

Thanks, good one. However, I used a different policy: "Install new versions automatically" with selection "all updates". Updates were installed immediately. Connection regained. 

Cheers, 

Jennie