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TV version 9, Not ready. Please check your connection

I am running Teamviewer 9.0.93332 on a Windows 7 Professional with service pack 1 and am getting the " Not ready. Please check your connection" error. I have reinstalled with no change. I can not ping any Master#.teamviewer.com server.

There is no antivirus on this machine and windows firewall is off.

I am running TeamViewer host version 8.0.44109 HC on a windows 10 Version 1803 build 17134.285

 

I am at a loss of what is wrong. my vendor said it has been 83 days since TeamViewer worked.

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