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TV12 custom host module installation sometimes won't detect my account

I have a TV12 custom host module which I talk my remote customers through installing on their computers.  Sometimes it installs fine and sets up unattended access with no problems and attaches to my account.  But sometimes it will not detect my account and during unattended access setup it asks for my master TV username and password, which obviously I don't want to give to customers.  Why the random problem?

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  • JuliaJulia Posts: 292 Staff

    Hi sandstorm,

    Is it possible that there is already an old installation with an assignment on the computers?

    Julia
    Senior Support Engineer - 2nd level Support
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