Hi Guys
First time here I figured I should post here as well as send in a support ticket. The issue I'm having is this:
We have a Teamviewer account with 6 accounts, for at least 3 of the accounts we are having an issue where the logins are not working. When we install the software and attempt to login we get a message saying "Account activation required" and it requests to send an email to the user.
Brilliant, no problemo.
We get the email with the subject line "Device Authorisation needed", open it up and click on the link that says "Add to Trusted devices" . Takes me to a page that says "Your account was used to successfully sign in on the following device:" and gives me the two options of "Add Device or "Decline".
We hit "Add Device" go back to the program try and sign in and we get ....."Account activation required". Are you kidding me? I've activated this account 5 times now and nothing.
Any ideas here would be helpful.