Connection Problem: Mac Mojave 10.14.5 - 2019-Jun-5

duongtx90

Hi, I cannot start teamvier on my Macbook for recent days.

Could you tell me how to fix it?

Thanks!

Os: Mac Mojave 10.14.5

Teamviewer version: 14.2.8352

Date: 5-Jun-2019

Location: HaNoi, Vietnam

duongtx90

It's working after I restart my computer.

Thanks for your help

Yuri_T

Hi @duongtx90 ,

Thank you for your post.

It could be multiple reasons to be considered in your case. However from your screenshot, it did not go through TeamViewer server.

Therefore as the frist step, could you please read this article and check if the Internet environment is ok?
Please check your connection

This is the article about  MacOS Mojave.

Hope this will be helpful.

Best regards,
Yuri

duongtx90

Hi Yuri,

I used to use it ok last week.

The internet connection is ok, I replied from same device

My macbook is currently turned off firewall and grant access for Accessibility option.

Before I press Connect button the status was green - "Ready to connect"

Here is the log I get from console:

[Please do not post the logfile as per the community guideline.]

duongtx90

It's working after I restart my computer.

Thanks for your help

Yuri_T

Hi @duongtx90 ,

Thank you for your reply.

I am glad that it works now!
If there is any other questions, please feel free to post again.

Best regards,
Yuri