TeamViewer is preparing for macOS Catalina

Hi all,

Apple started to roll out public betas* for macOS Catalina (10.15) and iOS 13, and iPadOS. Since yesterday mac users can test the new OS and explore the new features.

The public beta for the new macOS is of course fascinating news for a lot of us, and we are happy to let you know, that our developers are already working on making TeamViewer fully compatible with the new OS and we will let you know once we finished our coding and testing.

Of course, we are also updating our Knowledge Base article Which operating systems are supported? accordingly.

As we are not yet fully compatible, we can not guarantee a hassle-free TeamViewer experience on Catalina, and we recommend to not update to the new OS on your production environment if you need to work with TeamViewer.

*Background: A company shares a beta version with its user base to find and resolve issues and bugs more quickly due to the large test-group.

Thanks a lot and best,

Esther

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Accepted answers

MoreCoffee

If you can see everything, but cannot control, try the following on the Mac you want to control:

On the Mac that you want to control, go to System Preferences > Security > Privacy > Accessibility.
Un-check the TeamViewer and TeamViewer_Desktop entries.
Check the TeamViewer and TeamViewer_Desktop entries again.

If you still cannot control the Mac and it has "Start with system" turned on:

Turn "Start with system" off on the Mac you want to control (Remote Control > Unattended Access).
Restart that Mac (just in case).
Open TeamViewer again (still with "Start with system" off).

Can you control that Mac now?

Esther

Hi all,

You might have seen it already, but just to make sure: We released TeamViewer 14.7 officially yesterday in which we added Catalina support to help with the new macOS security measures.

Please see the Change Log for macOS here: [macOS] v14.7.1965 (Full) - Change Log

Also - here is a link to our Knowledge Base article for more information on how to make the settings for Screen Recording, Accessibility and Full File Access.

Thanks again for your patience and all the best,

Esther

All comments

MoreCoffee

If you can see everything, but cannot control, try the following on the Mac you want to control:

On the Mac that you want to control, go to System Preferences > Security > Privacy > Accessibility.
Un-check the TeamViewer and TeamViewer_Desktop entries.
Check the TeamViewer and TeamViewer_Desktop entries again.

If you still cannot control the Mac and it has "Start with system" turned on:

Turn "Start with system" off on the Mac you want to control (Remote Control > Unattended Access).
Restart that Mac (just in case).
Open TeamViewer again (still with "Start with system" off).

Can you control that Mac now?

stolog

@speakhard Check your version. I updated mine today and it stopped working.
I checked the version and it was 14.7 but with some of the new v15 look.

I manually downloaded and installed v15 and everything worked.
I don't remember what version I was running prior to running the automatic update, so it may have beed someting in the latest update that finally broke compatabilitity.

Esther

Hi all,

You might have seen it already, but just to make sure: We released TeamViewer 14.7 officially yesterday in which we added Catalina support to help with the new macOS security measures.

Please see the Change Log for macOS here: [macOS] v14.7.1965 (Full) - Change Log

Also - here is a link to our Knowledge Base article for more information on how to make the settings for Screen Recording, Accessibility and Full File Access.

Thanks again for your patience and all the best,

Esther

speakhard

Hello,

TeamViewer 14.7.1965 v on Mac OS Mojave 10.14.2 won't connect to Teamviewer v 15.0.8379 running on Windows 7. When attempting to connect, I get the following error:

"Your partner uses a newer version of Teamviewer. Would you like to update TeamViewer now to establish a connection?"

When I click update, it it says I have the latest available version. This error just appeared today even though I was able to connect yesterday several times without a problem. No updates to either machine were made during that time. See a video of the error here: https://www.dropbox.com/s/0802h48nivzc8rt/teamviewer%20latest%20version%20error.mov?dl=0

Any ideas? Thanks!

speakhard

Thanks, I upgraded manually to version 15 on MacOS and that did the trick.

MoreCoffee

@MikeTX Did you / your mother give TeamViewer Screen Recording access on her iMac? This is a new requirement enforced by macOS Catalina 10.15.

On your mother's iMac, there should be a yellow exclamation mark at the top of the TeamViewer main window:

Screen Shot 2019-12-05 at 09.49.59.png

If she clicks that exclamation mark, there should be a message and a button to request Screen Recording access. Clicking the button to request Screen Recording access should trigger a macOS prompt similar to this:

Click "Open System Preferences" to go to System Preferences > Security & Privacy > Privacy > Screen Recording. There she needs to check the box next to TeamViewer to permit it to record the screen contents:

When she checks the box, there will be a message to quit TeamViewer. After quitting and restarting TeamViewer, you should be able to see everything as expected.

worldpeace

Similar issue just started less than a week ago.

I have teamviewer remote access running on a Windows 10 and version is 15.0.8397 (Nov. 6 2019)

and I have be accessing with two different MAC OS X 10.13.6 and Mac OSX 10.11.6 and now that

something has changed (I do not remember doing any updates on Windows 10 Teamviewer) am getting the following message on Mac's - "Imcompatilble Versions" so I updated both mac's to its Maximum version: 14.7.1965 and now Macs can not match the Windows Teamviewer Version.

Luckily I have an older Windows 7 laptop and was able to match the version with the remote windows 10 Teamviewer version.

I never had this issue before so is Mac teamviewer versions going to match the Windows version so both types of operating machines can work?

If not is their a way to bring the windows version to match the 14.7.1965 mac teamviewer version?

As I said was working fine and I am assuming teamviewer updated on its own which I never new it would do it automatically (must be a new feature that was set on auto when I installed on windows several months before?).

Please advise.

Thank you, teamviewer team support.

Manu

Esther

Hi all,

Autumn is always an exciting time in the software industry, and we all are waiting for new updates and versions for our favorite systems.

After Apple published their Golden Master of macOS Catalina on Friday, they went live with macOS Catalina officially yesterday!

As promised, we have been working hard through the summer on making TeamViewer fully compatible with the new macOS:

We are excited to announce that the upcoming TeamViewer 14.7 release will be ready for the latest macOS Catalina.

Currently, TeamViewer 14.7 is live as an Insider Build for open testings for all our participants of the Insider Program and all of you being excited to test our pre-releases :-)

Note: We do not recommend using an Insider Build on your productive system!

Until TeamViewer 14.7 will go live officially (planned for October 22nd, 2019), you can give your TeamViewer (<= 14.6) in Catalina's new security settings the necessary permissions to continue working with TeamViewer as usual. Please see our Knowledge Base article for more information on how to make the settings for Screen Recording, Accessibility and Full File Access.

Please note that you can not change the security settings remotely as the security dialog can not be transmitted via remote software before adjusting the setting! It is required to change those settings locally one time.

Thanks and have a great day,
Esther

mrsandman

It helped, thanks! I quit teamviewer, deleted teamviewer and teamviewer_desktop from accessibility and started teamviewer again, checked teamviewer and teamviewer_desktop.

Now it's working, thanks a lot!

gio888

I'm trying to connect to a partner computer. TeamViewer asked me to update in order to connect. I did and updated succesfully. However it is till asking me to update when I attempted again to connect. See screenshots.

Screen Shot 2019-11-27 at 3.13.34 PM.png

reindeer

The solution is posted above. You need to download the new MacOS version (15.xxx) from the TV website directly. Hitting "update " doesn't work properly - that's the real problem!

johnnytorres

I did figure out, I downloaded the latest version and installed it but for some reason it was still loading the old version, so I had to uninstall the old version and install the new, then it worked. Thanks

parkcityj

Teamviewer is broken on catalina. Furthermore, my personal account, which I use to help my mother, has been "flagged for commercial use". A notice pops up that says I'll be disconnected after 5 minutes, but I get only 30 seconds. Suboptimal - Time to find an alternative.

AlenaC

Hello @Kopetzki @real19 @parkcityj @AMCarter3 ,

thanks for your posts.

Please read in this article how to give TeamViewer permissions on your Mac: How to control a Mac running macOS 10.14 or higher

Let us know, if you need further assistance

Have a happy Wednesday

Best, Alena

Danilao

I also have the same problem with Catalina. I can see what appears on the monitor of the Mac which I would like to remotely control but I cannot interact in any way even though I have followed the guide mentioned and the privacy rights selected regularly. What do we have to do?

fabiuz

Same problem here, me and my friend are both with the last version of OS X Catalina and we download the last version of TeamViewer.

We have three green lights in the check System Access.

I can see remote computer screen but I cannot control it.

We have spent more of an hour trying to fix that but even knowledge base did not help.

Any suggestion?

circleinsideabo

Same issue, can view remote desktop but cannot control

jbarnett12

i have followed all the instructions on the how to guide but after upgrading to teamviewer 15 I cannot control the mouse or desktop on my Mac with Os Catalina, i have checked all the privacy settings and they are correct. What has version 15 broken?

Ashkbibb

How do you update manually?

Christophe_AP

I have the same problem, the Mac version cannot work with the newest windows version. When will this be fixed? It's a huge problem because we manage our systems from a mac but all our clients are windows that automatically update! Now we cannot give any remote support!

gio888

Thanks!

relbas

i am running Catalina10.15,1 and the only what working is only screen sharing

but i dont have any control with the mouse or key board.

MikeTX

MoreCoffee -

That did it!. Many thanks. We had gotten to that screen (from her side) yesterday, but she couldn't explain to me what she was seeing. Once I knew what to look for, we got it running right away. Of course, I then spent another hour trying to configure her printer....

Appreciate the response.

MikeTX

I have been remoting in to my mother's iMAC (2019). After yesterday, she updated to latest MacOS version, and I can establish a connection and move the mouse, etc, but can only see the toolbar at the top of her screen - rest is greyed out. We've reinstalled / updates both sides of TV, but still get this. I can even highlight the toolbar on her mac, but cannot see any other activity.

Any suggestions woule be welcome. I pretty much have to remote into her computer weekly to "unstick" something for her... Thanks

screen shot of remote mac

Suzy76

Finally a fix that works!!!! My teamviewer 12 works on mac catalina now!

Thanks for this!

lawisnie

Also hitting this error. v14.7.x (latest) on Mac, v15.x (latest) on Windows. Seems we're completely stuck until they release a v15.x for Mac?

averawc

Found my error. After downloading the latest version I reinstalled TeamViewer but received the same error message about partner's newer version. When searching downloads, I found that there were three (3) versions on TV. I had been installing the same teamviewer.exe version each time. After downloading teamviewer.exe (3), the latest version was installed and everything works perfectly. "Old too quick, smart too late"

TaxShark

Go to the teamviewer website and click the "download" button on the top of the page. It will take you to the latest version for your operating system.

Franco1947

I had exactly the same problem. I solved so:

Stop Your TeamViewer and install again from the TV web site.

You will install the new version 15.0.8397 for Mac. There is no evidence, during installation, that you are actually installing the version 15 (no message) ... but it does it.

mikehaddon

I just uninstalled 15.0 and reinstalled v14.7.1965 I found at https://www.teamviewer.com/en-us/download/previous-versions/

That did the trick. I will try again with 15 when it hits 15.2 or so.