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Cancel my subscription

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Answers

  • martina555
    martina555 Posts: 5

    Thank you everybody!

  • caujapiro
    caujapiro Posts: 1

    It is impossible to cancel the license, the don't let you!

  • AndrewSlim
    AndrewSlim Posts: 1

    I have the same problem.  I no longer need my subscription - nothing against TeamViewer but the circumstances that drove me to need it have now gone away.  I just want to ensure all of my personal information is removed from your records.  Why do you make this so hard?

  • vega111
    vega111 Posts: 1

    Me too.

  • wernerelec
    wernerelec Posts: 1

    I am having the same issue. Wish to cancel

    [removed per Community Guidelines]

  • MarinkaC
    MarinkaC Posts: 3 ✭✭

    Hi all,

    Please can someone contact me back.

    I don't want to extend my teamviewer licence, and I need a refund back.

    It was taken without my knowledge.

    Please can someone contact me back [removed per Community Guidelines]

    I don't want to leave here my account details.

    I was checking for the emails, and support numbers but there is nothing there you can I ask for the further actions.

    Kind regards,

    MARINKA

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @MarinkaC 

    Thank you for your post.

    Please note that the community isn't an official way to receive an individual assistance for  cancellation and payment.
    Therefore, kindly refer to the solution to this thread, as provided by our Community Moderator, @JeanK 

    In order to request cancellation of a license, you will need to use your TeamViewer account that is associeated with your license. How to submit a ticket

    More information on subscriptions, including cancellations, can be found in our Knowledgebase: All About Subscriptions

    Also, you can reach out to our support team directly via local numbers found here.

    I apologize for any inconvenience caused.
    We thank you for your understanding in advance.

    Kind regards,
    Yuri

    Former Japanese Community Moderator
  • MarinkaC
    MarinkaC Posts: 3 ✭✭
    @Yuri_T wrote:

    Hi @MarinkaC 

    Thank you for your post.

    Please note that the community isn't an official way to receive an individual assistance for  cancellation and payment.
    Therefore, kindly refer to the solution to this thread, as provided by our Community Moderator, @JeanK 

    In order to request cancellation of a license, you will need to use your TeamViewer account that is associeated with your license. How to submit a ticket

    More information on subscriptions, including cancellations, can be found in our Knowledgebase: All About Subscriptions

    Also, you can reach out to our support team directly via local numbers found here.

    I apologize for any inconvenience caused.
    We thank you for your understanding in advance.

    Kind regards,
    Yuri


    Hi Yuri,

    No one is helping me, everyone is just saying about your terms and conditions. We received an email on Saturday 16/05/2020 and the money was taken back from my card on Monday 18/05/2020.

    I was on your support, explaining to them the difficulties about the COVID -19 for the business, that my father is retiring so we cannot use team viewer any longer.

    Your support told me not to cry on the phone!!!????

    How are you dealing with your customers in those difficult situations?

    We don't need your TeamViewer subscription anymore and I need to get the full refund back.

    Please escalate the ticket 

    33544672

  • MarinkaC
    MarinkaC Posts: 3 ✭✭

    Hi Yuri,

    No one is helping me, everyone is just saying about your terms and conditions. We received an email on Saturday 16/05/2020 and the money was taken back from my card on Monday 18/05/2020.

    I was on your support, explaining to them the difficulties about the COVID -19 for the business, that my father is retiring so we cannot use team viewer any longer.

    Your support told me not to cry on the phone!!!????

    How are you dealing with your customers in those difficult situations?

    We don't need your TeamViewer subscription anymore and I need to get the full refund back.

    Please escalate the ticket 

    33544672

  • JeanK
    JeanK Posts: 6,582 Community Manager 🌍

    Hello @MarinkaC,

    Thank you for your message. ?

    Our customer support will reach out to you.

    I kindly ask you for a bit of patience ?

    Best,

    Jean

    Community Manager

  • the_Borg
    the_Borg Posts: 4

    Hi all

    Apparently, an email sent to discuss upgrading, is grounds for changing my licence from V12 perpetual to an unwanted and un-requested yearly subscription. My original email actully included these words... 'However, I don’t wish to pay for yearly upgrades/licences for my current support PCs'

    I am then told to open a support ticket! I didn't need this all the way through the Covid-19 lockdown, we issue a PO for any orders we place, none has been raised with Teamviewer.

    I can only guess that they are on the verge of administration, and need to steal as much money as possible, from their dwindelling customer base!

    I am told to raise a support ticket! Why, it's not a support issue, do their accounts have issues dealing with, oh you know, account queries?

    Then to my astonishment, they say they are going to take the money anyway! from where exactly. At least it's not my problem!

    I'm not a big user of Teamviewer anymore, so will be moving over to the **Third Party Product** platform or even **Third Party Product** and although the loss of revenue from me is low, the amount of customers I will now 'NOT' be recommending Teamviewer to, probably equates to £5k pa.

    Oh well, I used to think Teamviewer were a good company to deal with, however they appear to have lost

    • The ability to understand the English Language
    • How a Purchase Order actually works and what it means
    • Customer Service

    I sincerely hope you regain the ability to support YOUR customers, learn to read & understand emails

    Good luck with that!

  • King_Albert_20
    King_Albert_20 Posts: 3

    They charged me for license I bot for my last firm but with my personal credit card. I have left the firm and wont be get reimburse anymore. Could you just refund and cancel my license? Your previous solution that transfer the license to other ppl in my last firm is not viable. Please find a better and direct solution. 

  • JeanK
    JeanK Posts: 6,582 Community Manager 🌍

    Hello @King_Albert_20,

    Thank you for your message and welcome to the TeamViewer Community! ?

    In this case, I would recommend to ask your credit card provider to cancel the payment.

    As the invoice should be adressed to your former company, the due amount will have to be paid by them.

    I hope this could help. ?

    Best regards

    Jean

    Community Manager

  • batechalec
    batechalec Posts: 1 ✭

    I signed up for teamviewer as a business, the licenses are given to my staff.  So the staff have registered licenses to their own email addresses.

    So the email address I used to purchase the licenses does not have a license registered to it.  This means I am unable to login to the portal and submit a request to cancel.  Despite the fact that you are sending invoices and updates to my email address.

    I spent 15mins waiting to speak to an advisor who said I should email salesteam at teamviewer dot com with my cancellation request and they will send it on to the correct team.

    It is a very bad system you have where the email account used to buy the licenses cannot then access the support portal.  I cannot log in to anywhere in teamviewer to see my account details or change my licenses, despite paying over £1000 a year for them, no visibilty, at all, none!  This looks like fraudulent activity to prevent users from cancelling subscriptions.  I will be posting google reviews to this effect to help potential clients stay clear of this product.  Everyone will need to cancel at some point.

  • King_Albert_20
    King_Albert_20 Posts: 3

    Agree. **bleep** poor service. Once they charge you, they will find any excuse to avoid refund.

  • King_Albert_20
    King_Albert_20 Posts: 3

    I don't think the credit card provider can cancel the payment, the money have gone into your account. An easier way should be to just refund and you send the invoice to my previous company. Since I don't have the access to the registered email now, which belongs to the company, I didn't receive any reminder to renewal or cancel renewal. The auto-renewal shouldn't be the default choice at all.

  • ycgallery
    ycgallery Posts: 1

    Same things happened to me, i've deleted my account since Nov 2019, but they still charging me today (15 June 2020)

  • LuisMendes
    LuisMendes Posts: 1 ✭

    Good afternoon! I want to cancel my subscription, contact me for it, because i cant produce a ticket.

  • Medloop
    Medloop Posts: 1

    I want to cancel my subsription. But there is not way I could create a ticket!

    Please advise!

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @Medloop ,

    Thank you for your post.

    In this situation, please call our support team instead of raising a ticket.

    Please note that the Community is a public forum where users can get assistance from each other. If you are a paid user and are having license / payment issues or want to speak with our support team please call our support team as moderators cannot offer 1-on-1 support here.

    Thank you in advance for your understanding.

    Kind regards,
    Yuri

    Former Japanese Community Moderator
  • Thanachart
    Thanachart Posts: 1

    Hi Team Viewer,

    From Invoice No. **Please do not post TeamViewer IDs** in a picture below. Please cancel automatically renew subscription for Team Viewer 2 licenses.

    Thanks & Regards

    Thanachart R. 

    Invoice.PNG

     

  • FerTellez
    FerTellez Posts: 2

    I tried to avoid getting charged for this year subscription by deleting the account but i still got charged, i really need the refound and cancel the subscription.

     

  • abdulmshaik
    abdulmshaik Posts: 2

    Dear Sir/Madam,

    I am trying to access teamviewer support portal for creating a ticket, however it doesn't let me login and instead says that the credentials  I have provided is wrong. Whereas, using the same credentials I am able to login to teamviewer account.

    I kindly request you to terminate my subscription. I have written an email to [email protected] and a copy of an invoice was also sent.

    Thanks,

    Abdul Majid Shaik

  • abdulmshaik
    abdulmshaik Posts: 2

    Dear Sir/Madam,

    I am trying to access teamviewer support portal for creating a ticket, however it doesn't let me login and instead says that the credentials  I have provided is wrong. Whereas, using the same credentials I am able to login to teamviewer account.

    I kindly request you to terminate my subscription. I have written an email to [email protected] and a copy of an invoice was also sent.

    Thanks,

    Abdul M Shaik

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @abdulmshaik,

    We are sorry to hear about TeamViewer is not for you and the issue you were experiencing.

    In this case, please call our support team instead of raising a ticket.

    If you are a paid user and are having license/payment issues or want to speak with our support team please call our support team as moderators cannot offer 1-on-1 support here.

    Thank you in advance for your understanding.

    Kind regards,

    Fiona

    Fiona_G
  • ShaunCa
    ShaunCa Posts: 1

    I have been trying to cancel for weeks now it just keeps me in a constant loop when trying to submit a ticket between the support and main page havent used my licence for ages very frustrating process

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @ShaunCa ,

    Thank you for your post.

    If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community, therefore I have create support ticket for you.

    Please check your email and reply to the ticket. Once we receive your request for cancellation in writing, our support team will assist you further.

    I apologize for any inconvenience caused.

    Kind regards,
    Yuri

    Former Japanese Community Moderator
  • FerTellez
    FerTellez Posts: 2

    I need to cancel my subscription and get a refound, because i cant afford ir anymore because covid. I need urgent help please.

     

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @FerTellez,

    We are sorry to hear about your current situation and hope we can help with it.

    For your security, all cancellations must be submitted in written form, by submitting a ticket with your licensed account. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.

    Alternatively, you can call our support team and they will assist you individually. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes.

    Thank you for your understanding in advance.

    Kind regards,

    Fiona

    Fiona_G
  • catsys
    catsys Posts: 3

    Hello,

    I'm posting my reply here to keep it on the record an add to just one another frustated client of TeamViewer.

    We have been using TeamViewer for the past 2 years. The autorenewal happens just like that without any reminder whatsoever. Usually, any company would send an upcoming invoice notice via email letting the clients know about the charge that would be added to their card. 

    TeamViewer doesn't do that. When the renewal happens, fingers are pointed to the EULA policy asking to request cancellation 28 days in advance. Okay. That's your EULA. However, this is 2020. TeamViewer, you got to change your EULA and think about customers first. 

    What's your proplem in letting people know about an upcoming payment? Usually, the people using TeamViewer are support engineers who do not pay. The people who pay are management folks who do not open TeamViewer. An email to registered email address would help the management know in advance of an upcoming payment. 

    In our case, the credit card had expired. So the payment did not go through. I opened a ticket to request cancellation and to my surprise, I got a reply stating these words -

    "Please note: In case the payment is not made for the pending invoice, your license will be blocked and sent to a collections agency."

    Collections Agency! For god's sake... For a product that I don't want to use for the next year? Why don't you let unhappy clients to leave you faster and get back to their own business? These are some questions just come to my mind and I am adding them here on the suggestion of the person from Sales team who called me and suggested this site. Thanks to the person, I found there are many more people like me who have got affected!

    I've requested the sales team via the support ticket to cancel the license and let us go away. If anybody from TeamViewer higher ups is reading this, please, do not let unhappy clients stay with you. Let them go. If they need you again, they will come back. But if you hold on to them without their wishes, I'm sure they would never recommend TeamViewer to anyone!

    Cheers. 

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