Issues with license

damiansz

Hello,
I have problems with my license. I have a monthly subscription and there is information that I do not have any license (free). When I try to assign a key, it shows that it is assigned to a different account. Can anyone check it out? 

Best regards

AlenaC

Hello @damiansz ,

thank you for your message and welcome to the community.

It seems that you had a problem when activating your licence. What do you mean with your sentence: "when  I try to assign a key, it shows that it is assigned to a different account"?  

Hope this helps: If you have a Business licence please find all the steps to follor here: How to activate your license 

If you have a remote access plan, please use this article: How to activate your Remote Access Plan 

If you need individual support, please reach out to our support team, they will be really happy to assist you.

Best, 
Alena