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ID is not showing in teamviewer 9

Hi Team,

We are facing team viewer connecting issues across most of our Offices.

- In some offices its showing IP but not team viewer ids.

- In some offices its not showing both.

We are facing this problem since 4-5 days, please help us asap it's impacting our daily operations.

Thanks,

#RK

#RK
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Comments

  • Natascha
    Natascha Posts: 1,291 Senior Moderator

    Hi @rejivincentc 

    Thank you for your post. 

    Which operating systems are the devices running where TeamViewer 9 is installed?

    Looking forward to your reply and wish you a great day. 

    All the best,
    Natascha

    German Community Moderator [on Parental Leave 🙋‍♀️]
  • Hi @Natascha,

    Most of our PC's are windows 10 and 7.

    This issue started recently, instead of ID's now its showing the IP's.

    FYI: Internet is there on those pc's and we can browse TV site.

    Looking for your revert.

     

    TV.png

    #RK
  • Natascha
    Natascha Posts: 1,291 Senior Moderator

    Hi @rejivincentc 

    Thank you for your reply. 

    Windows 10 and TeamViewer 9 are not supported: Which operating systems are supported? | Windows

    Can you try it with version 14 on two devices where people are able to get back to version 9 easily? 

    Please make also sure, that the settings are set correctly: Incoming LAN connections options

    Maybe you can check if port 5938 are free for TeamViewer? 

    Hope this could help. Wish you a great day and all the best, 
    Natascha

    German Community Moderator [on Parental Leave 🙋‍♀️]
  • Hi @Natascha,

    Then what about Windows 7 ?

    Actually we are using 50 Channel licence and some of our ( around 40%) TV9 is working in Windows 10 & 7 without any issues.

    The balance TVs are not showing the ID's and all TV's are in same WAN.

    LAN and port settings are fine.

    #RK
  • Hi @Natascha ,

    We checked the issue with different ISP's connectivity. And we not getting the ID when we tried to connect the team viewer version 9 through our below prefixes.

    41.79.32.0/22

    168.167.50.252/30

    Can you please assist on this matter asap,looks like the above IP prfixes are blocked in teamviewr side.

    #RK
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