Can't activate licence after upgrade to 14.4

Hello,

Our company uses a corporate teamviewer licence with 4 channels, but the person who administrates the teamviewer account with the licence information left the company last year. After we upgraded to 14.4 teamviewer stopped working last week, and we don't know how to get it working again.
The only thing we have is te licence key which we cannot enter anymore. The person who left the company probably had an account. Is there a way to transfer the account to me so i can try to resolve the issue?

Best Regards,

Arno van der Heiden

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Accepted answers

AlenaC

Hello there,

thanks for your post, welcome to the Community.

Could you please send me in a private message an invoice number or your email address to have a closer look at your case?

Best, Alena

All comments

AlenaC

Hello there,

thanks for your post, welcome to the Community.

Could you please send me in a private message an invoice number or your email address to have a closer look at your case?

Best, Alena

JFilipe

I have the same problem in my company,

How can i fix it? I've contacted the support line via Phone but nobody answers the phone.

Can somebody help me please?

Regards,

mads1

Can you share your findings? I have the exact same problem, we have a legacy license. Should we just create an account and active the legacy license there?

arnovdheiden

I don't know... sorry

@mads1 wrote:
Can you share your findings? I have the exact same problem, we have a legacy license. Should we just create an account and active the legacy license there?