WaitforConnectFailed

User: "MExT_Support"
Updated by JeanK

Since a few weeks I have issues connecting to my remote users and get this error message: 

No connection to partner, Partner did not connect to router, Error Code WaitForConnectFailed.

These remote users are sales persons with a Microsoft Surface GO LTE tablet. The 4G connections works, I see the devices online (Is a HOST installation). But since a few weeks not able to connect to them. 

I tried following solutions without results:

- Connecting them first to our VPN

- Restarting teamviewer or tablet

 

Only when a device is connected internally in our network (WiFi) I can connect to them with Teamviewer.

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