Installation Troubleshoot

psymon1116
psymon1116 Posts: 1
edited May 2023 in General questions

My teamviwer recently begane giving me an error message everytime I opened it saying that one or more files had been modified or were missing. I uninstalled the program and when I try to reinstall it, I am given an error message that reads "An error occued during the installation.Installation aborted!". The last action I see on the progress bar before the error message pops up is "copying files". Any idea what the problem and solution may be? I'm running windows 7 professional and I'm running the install as an administrator.

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  • JeanK
    JeanK Posts: 7,033 Community Manager 🌍

    Hello @psymon1116

    Thank you for your message.

    We recommend you to:

    • Check if you have "Tune-up" apps running on your computer like CCleaner etc... these softwares might delete reg. file and cause installation issues
    • Delete all the TeamViewer related files in your registry → How to uninstall TeamViewer on PC
    • Delete all TeamViewer related files in both of these directories:
      • C:\Program Files (x86)\TeamViewer
      • C:\Users\USERNAME\AppData\Roaming\TeamViewer

    Then, try to install the latest version of the software again.

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers,

    Jean

    Community Manager

  • francescoschino
    francescoschino Posts: 6

    Hi Jean, I did what You mentioned, I remove TeamViewer, I delete in the C: disk the entries, I re-install the latest windows vwersion for 64bits, but the problem is still there, I have to used the administration function in order to ope the TeamViewer. Solution ? Thanks very much

    Francesco Schino (from Italy)

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