Incompatible Versions

Andrenk

Hi, I have the commercial version of teamviewer 12 and serve more than 300 clients remotely, some clients upgrade to version 14 and I get no access for lack of compatibility. Is there a way to remotely downgrade this client? Thank you very much in advance.

JeanK

Hello @Andrenk

Thank you for your message.

Unfortunately, it is not possible to downgrade the versions of TeamViewer clients.

However, to avoid this in the future, we highly recommend you to set up a TeamViewer policy that prevents the update.

The policy you need need to add is: Install new versions automatically.
Please set up this on No automatic updates.

All the TeamViewer client you are managing won't update automatically and stay in version 12.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean

giojohn

 had the same issue so I deleted the non compatible version then installed the version that was the same as what I have (V12.xxx) after installing the matching version I could NOT connect to it. What could be wrong?

---

@JeanK wrote:

Hello @Andrenk

Thank you for your message.

Unfortunately, it is not possible to downgrade the versions of TeamViewer clients.

However, to avoid this in the future, we highly recommend you to set up a TeamViewer policy that prevents the update.

The policy you need need to add is: Install new versions automatically.
Please set up this on No automatic updates.

All the TeamViewer client you are managing won't update automatically and stay in version 12.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean

---

 

Ying_Q

Hi @giojohn，

Thank you for posting.

Can you kindly make sure that both sides of remote connection are using the same version of TeamViewer 12 please. If the remote side can not reinstall TeamViewer 12 by any reasons, customised QuickSupport can be one of the options for connection solution. 

For more information about TeamViewer QuickSupport, feel free to check out the following KB articles:

1. The QuickSupport module

2. QuickSupport and SOS button

3. Are the QuickSupport (QS) and QuickJoin (QJ) modules secure? 
4. How to download and start the QuickSupport module with different Browsers

 

Alternatively, feel free to contact TeamViewer Sales Team if you are interested in the latest features and software version of TeamViewer. 

Hope the information above would be helpful.

Regards

Ying_Q

giojohn

I downloaded the version from the internet, put it on a USB stick and installed the same Version on all systems to include the laptop that will be used to remote into the other computers. Got any other ideas up your mouse sleeve

---

@Ying_Q wrote:

Hi @giojohn，

Thank you for posting.

Can you kindly make sure that both sides of remote connection are using the same version of TeamViewer 12 please. If the remote side can not reinstall TeamViewer 12 by any reasons, customised QuickSupport can be one of the options for connection solution. 

For more information about TeamViewer QuickSupport, feel free to check out the following KB articles:

1. The QuickSupport module

2. QuickSupport and SOS button

3. Are the QuickSupport (QS) and QuickJoin (QJ) modules secure? 
4. How to download and start the QuickSupport module with different Browsers

 

Alternatively, feel free to contact TeamViewer Sales Team if you are interested in the latest features and software version of TeamViewer. 

Hope the information above would be helpful.

Regards

Ying_Q

---

 

giojohn

just dbl checked the versions

The Host (laptop) has Ver. 12.0.132598

The other two computers are Ver. 12.0.224043

I can't seem to find the higher version number in the download area.