Remote PC screen blockly

kayder-daniel

Currently have a remote pc giving me the attached screen when logged in via team viewer, remote desktop onsite doesnt have a problem. teamviewer up to date on both ends. The boxes show up as you move the cursor. 

Ying_Q

Hi @kayder-daniel 

Thank you for your post.

Can you kindly try to restart both side of devices and restart TeamViewer service please, then connect again to check for any difference.

If the same blockly screen happens, can you kindly provide the operating system of your devices please.

Hope the information is helpful.

Regards

Ying_Q

kayder-daniel

Restarted both ends and tried different local pc

 

Remote is running Windows 7 Pro 

Local Windows 10 Home

 

Ying_Q

Hi @kayder-daniel 

Thank you for the reply.

I have created a Support Ticket for your issue. Kindly wait for our TeamViewer Support Team to contact you for a possible solution.

Regards

Ying_Q