Remote Control - No Password Dialog or Error Message when Connect is Clicked

I noticed a couple of other posts here with the same issue, but here were no replys/answers to the issue. I'm trying to connect to a remote machine using Remote Control. I have the Partner ID entered but when I click connect the status goes to "Connecting to Partner" and then back to "Ready to Connect". I don't get a password prompt or an error message of any kind. If I use an old partner ID (one that I know does not exist), I do get an error message stating that the partner is offline.

Both ends are running v14.6.4835.

Any idea as to why this is not working?

Find more posts tagged with

Windows

Issue

TeamViewer 14

Comments

alohacomputers

I'm having the same problem on 2 different computers I use with Teamviewer, and it prevented me from helping a couple of clients remotely.

RaymondV

Any solution for this? This suddenly happened after connecting and disconnecting multiple times...

Hradcany

I had the same problem pop up today on ver 15. By email I learned my partner had the same problem. No dialog window for the password.