How can someone with Version 12 remote access someone with Version 11?

mccloypc
mccloypc Posts: 1
edited May 2023 in General questions

I am trying to figure out if there's a way to remote access a computer with the 12 update? I currently have 11 and am unable to upgrade my version of team viewer. Is there any way the I, user of Version 11 can remote access someones computer with version 12?

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  • DomLan
    DomLan Posts: 490 ⭐Star⭐

    Hi @mccloypc

    you can create a QuickSupport module from your Web Management Console and send it to the person you want to assist with your TeamViewer version.

    Regards

    Domenico Langone

    MCSD: App Builder

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